ROHQ - HRSS - ELCS Ops Sup Analyst 1 (Officer / C09)Citigroup

The Ops Sup Analyst 1 is responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, validation of employee data submissions, processing of job data changes, termination and offboarding, creation and issuance of contract changes, and reference letters. Analyst will also be responsible for ensuring data quality in system for payroll, benefits, and regulatory requirement. Additionally, the Ops Sup Analyst 1 requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job.
Overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
Responsibilities:
Static Data / Data Management, Reconciliation/Investigation, Records Management
Employee may be aligned to a single or multiple business lines / areas
Responsible for routine operational and administrative work;
Day-to-day actions are focused on administering defined procedures, analyses and report preparation
Submit work to senior team members for review and approval
Perform data quality reviews and reconcilitaiton to ensure accuracy and policy/regulatory compliance of data maintained by the team
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
0 -2 Working Experience
Knowledge and Experience on Workday and SNOW system is plus.
Knowlegde and Experience on HR Shared Services is plus.
Knowledge and Experience on MS Office is must.
General knowledge of client reporting across the industry and our competitors
Proven organization and time management skills
Demonstrated problem-solving and decision-making skills
Consistently demonstrates clear and concise written and verbal communication skills
Education:
Bachelor's degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - PH
Time Type :
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity .
To view the "EEO is the Law" poster . To view the EEO is the Law Supplement .
To view the EEO Policy Statement .
To view the Pay Transparency Posting .
Citigroup