rohq - gwfm - workforce capacity Analyst - credit initiation (officer / c11)Citigroup

Responsibilities:
Independently Performs complex short and long term capacity planning analysis that have potentially broader business impact.
Performs complex volume and staffing analysis to ensure call performance goals are met.
May mentor lower level analysts.
Maintains working knowledge of business/industry standards and practices.
Monitors potential impacts changes in policies.
Performs monthly Risks/Opportunities assessment with senior management within business function.
Determines COB routing for system failures, external factors or telephony network failures.
May provide short-term planning to forecast daily and interval volumes and productivity.
Analyzes current schedules and seek opportunities within scheduling to create new processes, which will improve efficiency, coverage, and employee satisfaction.
Manages schedule posting process.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
2-5 years relevant experience
analytic, mathematical, and trouble shooting skills. Data analysis.
Workforce management or call center experience
Education:
Bachelor's/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Experience in capacity planning for Credit/ core ops or any otherr function will be an added advantage
Job Family Group: Operations - Core
Job Family: Workforce Capacity
Time Type: Full time
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .
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Citigroup

Taguig City, Metro Manila
Permanent
Full-time