rohq - gida - Information Security analyst (officer/c09)Citigroup

Key Responsibilities:
Provision user/Functional ID entitlements, compliance review requests and/or incident/change management handling for Citi's global customer base within established support thresholds
Analyzing and finding the key areas for process improvement and also creating an action plan for the implementation of the same.
Assist higher management in maintaining operational service levels in line with the global GIDA standards.
Escalations management- Ensure the escalations raised by clients are handled appropriately in a timely manner
Conduct basic housekeeping tasks, such as inactivity maintenance. Perform manual entitlement review maintenance
Ensure adherence to pre-assigned SLO requirements for designated requests at a personal and drive at team level.
Implements already established security procedures within the framework of specific system assignments, focusing on the full scope of GIDA Service Catalog requirements for simple thru complex, multi-tiered applications
Understands Service Delivery Process Controls and under supervision, participate in annual review of Process Control documents associated with specific systems assigned
Demonstrates basic understanding of Lean processes
Understands the high-level principle behind Information Security concepts and policies; and applies / implements into day-to-day work
Identifies potential compliance issues and raise to management attention
Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity.
Proven use of discretion and judgment given the subject sensitivity of the work data
Ability to manage multiple efforts and adjust priorities with evolving work efforts.
Qualifications:
Previous relevant experience preferred
Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
Effective written and verbal communication skills
Effective analytic/diagnostic skills
Ability to work with virtual and in-person teams, and work under pressure or to a deadline
Demonstrated knowledge of operational process changes and improvement
Education:
Bachelor's/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Job Family Group: Technology
Job Family: Infrastructure
Time Type: Full time
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .
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Citigroup

Taguig City, Metro Manila
Permanent
Full-time