rohq - gft - applications support Analyst 2 - phl - c10/officerCitigroup

Job Description : The Applications Support Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interp Job Description : The Applications Support Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team. Responsibilities: The Application Support Analyst is responsible having a good understanding of apps support procedures and concepts and basic knowledge of other technical areas to maintain, identify and define enhancements to existing applications and their operating environments; thus making recommendations for improvements. Analyzes existing system logic and uses evaluative judgment to make recommendations and implement enhancements or fixes. Formulates and defines scope and objectives for changes through research and fact-finding combined with a basic understanding of business systems and industry standards; documents requirements. Partners with appropriate development and production support areas. Participates in validation and testing activities. Applies good understanding of how the team interacts with others in accomplishing the objectives of the area. Assesses the applicability of previous or similar experiences and evaluates options under circumstances not covered by procedures. Has limited but direct impact on the business through quality of activities provided; impacts team and closely related teams. Exchanges ideas and information in a concise and logical manner. Performs other duties and functions as assigned Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 0-2 years experience or interest about apps support procedures, concepts and of other technical areas. Participation in some process improvements. Be able to work under pressure Analytical and troubleshooting skills. Knowledge in banking applications and server infrastructure Good interpersonal and communication skills, great teammate Education: Bachelor's/University degree or equivalent experience Genesis Data Flow Operations support group is responsible for the on-boarding of feeds into the warehouse, monitoring of data arrival, data sanity checks, artifact maintenance and subscription delivery. The role requires exceptional organizational and communication technique combined with broad analytical skills. Experience with large data analysis and financial industry is preferred. Excellent customer service orientation is required. Timely identification, communication, and escalation of inbound/outbound processing failures/rejects/exceptions to the relevant resolving team Perform maintenance activities on management of data records (groupings or individual), hierarchies, reference tables, new dimensions and operational tools (such as calendars) Track all user inquiries via Citi MarketPlace, ServiceNow or related tracking systems. Ensure that tickets are fulfilled/addressed within the service level agreements; and timely updates communicated to the business user. For source data incidents assigned to the team, analyze, investigate and work with source resolver groups to identify root cause, validate completeness and accuracy of the issues; and redirect/ escalate issues to the relevant resolving team Provide SME support on Genesis process areas for Genesis data acquisition, maintenance and subscription process requirements Regularly maintain all user process documentation and guides. Provide relevant training, guidance to colleagues to improve skills in the team. Other tasks assigned relevant to the process and in compliance of bank policies, international or local rules and regulations. Req Qualifications: - Degree in Business or Management Information Systems, or equivalent experience - Experience in Banking Systems - Database and/or warehouse related skills (e.g. SQL) are preferred. - Reporting creation experience - Possess strong analytical skills - Strong oral and written communication skills. - Confidence and ability to work with all level of management. - Strong team player. - Detail-oriented. - Willing to work flexible hours. Job Family Group: Technology Job Family: Applications Support Time Type: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review . View the "" poster. View the . View the . View the
Monster

Philippines
Permanent
Full-time