rohq - css risk & control - third party engagement officer & risk ANALYST (avp)Citigroup

The Business Risk Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.
Responsibilities:
Ensure accurate and timely delivery of key changes to the business by leading Global Change Management (GCM) process
Creating and managing end to end calendar with critical steps, dependencies and dates
Hosting kick-off calls with change owner to gather stakeholders, begin impact assessment and identify leads from each functional group to be part of the project
Help change owners craft clear messages that address all stakeholder questions (including Legal & Compliance)
Build and develop partnerships with potential initiators/ change owners, channel leads and stakeholders by:
Provide ongoing 1:1 consultative training to change owners on both process and tools during the course of their GCM, as well as provide general training to raise awareness of GCM process
Facilitate and lead cross-functional meetings
Assist in awareness campaigns and communications of Global Change Management objectives, process
Develop analytics and reporting to track effectiveness of process and identify potential process improvements
Contribute to developing enhancements of Work Flow Management tool
Provide thought leadership in continually reviewing process and identifying improvements
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
5-8 years Project Management experience in financial services, control compliance or legal disciplines
Experience with work-flow systems
Excellent project management and organizational skills.
Outstanding relationship building and relationship management skills
Consistently demonstrates clear and concise written and verbal communication skills
Proficient in Microsoft Office with an emphasis on MS Excel
Self-motivated and detail oriented
Education:
Bachelor's/University degree or equivalent experience
The Third Party Management (TPM) Stakeholder Engagement Officer will join Citi Third Party Risk Management, which is accountable for the end-to-end Third-Party Risk Management program at Citi, covering both external suppliers and inter-affiliate service providers. As part of the program, Citi Third Party Risk Management is executing strategic projects that will enhance Citi's TPM organization, policy, processes, and tools. Given the size of the "extended enterprise" - i.e., the number of services outsourced to both external and internal (inter-affiliate) third parties across the globe - the aforementioned enhancements will impact thousands of stakeholders at all organizational levels (MDs, Directors, SVPs, VPs) across businesses, regions, and functions. The Third Party Management Stakeholder Engagement Officer will assist our Third Party Management program as follows:
· Partner with business activity owners in order to meet project and compliance needs related to vendor management.
· Engage with the Control Executive teams, Business Management and Independent Risk teams to promote a strong operational risk culture
· Influence appropriate risk management prioritization by the front line to enable the function to meet strategic objectives, while meeting operational risk program expectations
· Identify and escalate to management and in-business and global risk leadership challenges with compliance, third party engagement, control activity results and expected business outcomes
· Complete Tier 4-5 SLA Quality Assurance testing and provide a written report of results to SLT
· Provide dashboard reporting on Third Party risk program activities, results and outcomes.
· Build and sustain a strong risk culture including a balanced approach through working in cooperation and consultation with all lines of defense across the enterprise
· Enhance stakeholder engagement efforts by coordinating and executing various engagement efforts aimed at changing the TPM culture.
· Work with internal partners to ensure accurate change management of enterprise-wide documentation, including training and process guides.
· Assist with creation of enhanced Engagement campaign.
· Develop online content as needed with Adobe Creative Cloud and Articulate Storyline.
· Assist with creating and delivering standardized Training, reporting, and engagement metrics.
· Write monthly TPM Program communications as well as targeted (weekly) announcements to a broad audience of stakeholders (-10,000). Communications will include emails, newsletters, blog posts, interviews with Senior Management, etc.
· Maintain the stakeholder database to enable the stakeholder engagement process.
· Promote TPM news through various Citi publications/newsletters and Citi's collaborate (social media) platform to further raise the awareness, in coordination with Global Public Affairs, as necessary
· Develop visual communications and instructional materials in furtherance of the TPM Training program, leveraging materials produced by project teams.
· Assist with an assortment of PowerPoint presentations with varying audiences.
This is a very important role for the TPM Program, and it offers a great opportunity for a dynamic, engaging individual to interact with many senior managers across the firm and gain subject matter expertise in third party management, risk management, and the regulatory landscape. The role also offers a great opportunity to grow professionally and to learn from some of the best leaders in the industry.
Qualifications:
· 6+ years of relevant experience in communications or marketing and change management, including Third Party Risk Management.
· Prior experience in instructional design is a plus.
· Strong reading and writing experience and ability to connect with the audience.
· Excellent communication skills, both oral and written, with the ability to articulate complex and sensitive issues to senior management.
· Ability to synthesize ideas/data into a visual, easy-to-understand message for different audiences.
· Ability to tell a story in an email, blog post, Word document, or a PowerPoint presentation.
· Experience in the Financial Services industry is a strong plus.
· Minimum BS/BA degree, or equivalent work experience.
· Strong desire for professional growth.
· Strong Proficiency in SharePoint, PowerPoint, Excel and Word - including experience with formatting and visual features as well as management of large documents.
· Ability to influence at all levels of an organization and influence desired outcomes.
· Ability to organize and prioritize multiple deliverables in a large, global corporate environment.
· Ability to work and think independently.
· Intellectual curiosity - ability to master new subject matter and ask good questions.
· Attention to detail and strong emphasis on quality.
Job Family Group: Risk Management
Job Family: Business Risk & Controls
Time Type: Full time
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .
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Citigroup

Taguig City, Metro Manila
Permanent
Full-time