retail technical Security SupervisorJPMorgan Chase

Job Description : Job Responsibilities: As the Retail Technical Security Supervisor of the Philippines Alarm Monitoring and Operations Center you will be a key figure within the management framework of the GS Technical Security team, providing direct support to North America andreporting functionally to the US based global Alarm Monitoring Center Manager with local reporting to the VP for Technical Security.You will be responsible forday to daymanagement of a team ofapproximately 20 technical securityemployees who will provide direct support to North Americaretail technicalsecurity,retail alarmmonitoringand retail videooperations and programs. This is a role for askilled people managerwho is equally comfortable workingin the details to learn the operations and what each role does as well asmanaging people and process. A wide variety of strengths and capabilities are needed, including: Ability to build relationships with key stakeholdersonshore and offshoreacrossglobalsecurity, technology, andwith thelocal Philippines leadership to cultivate support for the design, build, staffing, and operationalization of a team providing direct support to North America retail security operations Within the framework of a strategic work augmentation initiative, your initial responsibility will include direct management of retail alarm monitoring, PINs (retail branch space access issuance) andretail videosupport teams Manage all aspects of the 24/7 operations of an Alarm Monitoring Center, PINs and Support team across multiple shifts ensuring coverage and support for all team members along with the team lead assigned to this team Responsible forparticipating inrecruitment and selection of resources to support operational demands and ensure correct staffing levels are always maintained. Carry out on site training for all staff, to include new member training, new systems training, and refresher training. Actively coach, develop and mentor staff to drive resultsand achievement ofteam metrics, SLAs and KPIs. Create development plans and deliver/monitor corrective action, as appropriate Demonstrate sound judgement determine when to escalate personnel, technology, or process concerns andpartner closely with functional managers onshore Ensurealarms are responded to timely and within SLA's at all times Organizational management including strategic planning, budgeting, process improvements, and reporting for key stakeholders. Required Qualifications, Skills, and Capabilities: Previous management experience in a similar role required Excellent communication (both written and oral) and organizational skills Strong critical thinking and problem-solving skills Experience leading and developing a team in a fast paced environment Ability to prioritize workload within a busy, changing environment and meet tight deadlines Working knowledge of security technologies and devices such as alarm systems and video products Must beproficient in Microsoft Office tools Use of discretion in confidential matters Ability to communicate technology and security concepts to a broad range of technical and non-technical staff, to include the ability to articulate the value of security controls in aretail environment Intelligent,articulate, and persuasive leader who can serve as a senior leader within the technical security team Extensive knowledge of controls (physical, logical) to include experience working in a highly regulated environment
foundit

Taguig City, Metro Manila
Permanent
Full-time