Reservations supervisor (cebu city) - onsite (bpo experience needed)TASQ Staffing Solutions

About the job: Reservations Supervisor (Cebu) | OnsiteWork Setup: Onsite (Cebu City)Shift: No Fixed ScheduleRequirements:
Bachelor's degree in business administration, hospitality, or a related field.
At least 3 years of experience in reservations, customer service, or a call center environment.
At least 2 years in a supervisory role.
GDS experience
Sales experience
Industry former employers were in-had to be in-BPO companies.
Responsibilities:
Team Leadership: Lead and supervise the reservations team, conduct daily briefings, and conduct training.
Operations Management: Oversee daily reservations, including handling inbound calls for inquiries, bookings, modifications, and cancellations.
Customer Service: Ensure prompt and accurate assistance for guest inquiries, complaints, and requests, providing high-level service.
Performance Monitoring: Monitor team productivity, adherence to lead times, and overall quality of service to meet performance targets.
Benefits:Upon regularization:
- 10 VL, 10 SL, 5 EL
- HMO Health Insurance avail on the 4th Month (Employee + 1 Free Dependent)
TASQ Staffing Solutions

Cebu City, Cebu
Permanent
Full-time