reservation and Admin Staff8 Urbanscape Corp.

Key Duties and Responsibilities:
Assist clients by determining traveler's requirements, length of stay, transit time and providing a list of choices they may consider.
Checking the availability of accommodation or transportation on the customers' desired travel dates.
Arrange fare quotation, booking tickets, hotel accommodation, car rentals and travel insurance, if needed.
Providing support to customers who may need to amend or cancel a reservation.
Assist in times of travel issues, complaints and refunds.
Assisting in Visa Requirements and other documentations.
Drafting Statement of Accounts, following up billings from clients, and emailing Tour Primers and other travel information
Requirements for the Role
Previous experience in a bookings/reservations/administrative/office role or environment.
Experience in domestic and international ticketing and reservations and corporate travel is an advantage.
Friendly, confident and polite telephone manner.
Ability to work under pressure and manage competing priorities with minimum supervision.