Research Analyst - eventsFactSet Research Systems

Research Analyst
Events Collection (Phone Team) - CallStreet
Main Goals
Manage daily performance to achieve productivity and accuracy goals
Perform independent research via internet, phone, and e-mail, and web feed (articles queue) to collect event data for companies within and outside the DE page queues
Determine if live dial in numbers and/or webcast links exist for confirmed events
Augment international event data and call coverage with a major focus on the assigned region (Asia, Europe or America)
Responsibilities include, but are not limited to, the following:
Maintain an organized database of calls and contacts processed for the different queues/region
Build professional relationships with IR departments to get information sent directly to us (distribution lists, etc.)
Handle priority requests from the support team with a sense of urgency
Initiative to carry out related tasks in line with the group's processes as needed
Perform other tasks as assigned by the Team Lead
Skills/Requirements:
Diploma or a graduate of any degree
Minimum of one (1) year BPO/call center or data gathering/collection experience is an advantage.
English Language skills: Excellent listening, oral, written and grammar skills
Excellent phone skills
Should possess good internet research skills
Familiarity with financial terms and vocabulary is an advantage
Excellent time management and organizational skills to be able to juggle tasks under pressure
Proficient with applications like MS Word, Excel and etc.
Proven team player that is driven by success and desire to exceed target
FactSet Research Systems

Manila City, Metro Manila
Permanent
Full-time