Reports Analyst1840 & Company

This is a remote position.
1840 & Company is a global managed marketplace for professional resources and outsourced services. We are in an immediate need for an enthusiastic Reports Analyst. The company is a global start up accelerator! This individual plays a key role in the company's core business and can have the opportunity to work with multiple startups.
You will have the opportunity to work in a fast-paced, creative and high-performance environment. You will be responsible for achieving the program goals and objectives.
Duties and Responsibilities:
Provide statistical data based on the frequency and timeline required (per agent, team-wise, per LOB)
Build templates based on stakeholder requirements
Assist in WBR, MBR QBR ppt generation
Qualifications:
Has at least 2 years of Reports Analyst experience in a Call Center/Shared Services environment
Advance Excel skills, SQL Knowledge
Understands contact center operations and WFM environment, terminologies, and formulas
Able to create reports and templates from scratch as needed by stakeholders
Can work under minimum supervision in a highly fast-paced and changing environment
Willing to work on weekends, shifting schedule including ALL PH Holidays
Willing to take on a FULL-TIME FREELANCE ROLE
Competencies Needed for the Role:
1) Analytical Thinking - Uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.
2) Attention to Detail - Achieves thoroughness and accuracy when accomplishing a task through concern for all areas involved.
3) Time Management - Achieving better results by organizing time effectively and utilizing self-management habits that lead to increased productivity.
4) Stress Management - Keeping one's emotions under control and restraining negative responses when provoked or when faced with challenges, opposition or hostility
5) Attention to Detail - Achieves thoroughness and accuracy when accomplishing a task through concern for all areas involved.
Must have their own laptop/desktop which meets minimum qualifications:
Processor - Core i5 or higher
RAM - 8GB or higher
Bandwidth Requirements Minimum- Download Speed: at least 6 Mbps; Upload Speed: at least 5 Mbps.
A quiet, private place in your home where you can work without background noise (trust us, you'll appreciate the quiet) and without interruption.
Should you have questions contact us via Viber, Whatsapp, and Telegram on this number +63975-264-4028.
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1840 & Company

Taguig City, Metro Manila
Permanent
Full-time