Description and Requirements
Functional Responsibilities
Extract and collate data from call accounting software and database (i.e. Avaya CMS, Five9, SQL).
Prepare and distribute specially designed MIS reports. Includes other pertinent information such as
attendance reports from the Command Center and quality scores from Quality Assurance. Shows the
daily performance of the account / program in an organized and timely fashion.
Checks if the necessary reports have been uploaded to the FTP site for perusal of all Operations
personnel. Ensures the availability of performance reports as needed by external clients to review the
site's performance for the day.
Prepares the daily MIS brief by collating all MIS reports into one standard and consistent file. Ensures
accurate summarization and collation of MIS data prior to routing to all users within the Company.
Accomplishes all agent level reports by capturing data from the Avaya CMS and FTP site.
Attends to special reports requests (i.e. Avaya CMS-based, Excel based reports). Gathers the report
details required from the requesting individual and calibrates on customized output needed.
Devises the best and most efficient way of generating such customized reports.
Additional Job Description
Job Description
Position Summary
Responsible for developing and maintaining reports that will assist internal and external customers in
analyzing performance of the business. Maintains compliance to reporting requirements set by the
customers that will help meet quality standards.
Functional Responsibilities
Extract and collate data from call accounting software and database (i.e. Avaya CMS, Five9, SQL).
Prepare and distribute specially designed MIS reports. Includes other pertinent information such as
attendance reports from the Command Center and quality scores from Quality Assurance. Shows the
daily performance of the account / program in an organized and timely fashion.
Checks if the necessary reports have been uploaded to the FTP site for perusal of all Operations
personnel. Ensures the availability of performance reports as needed by external clients to review the
site's performance for the day.
Prepares the daily MIS brief by collating all MIS reports into one standard and consistent file. Ensures
accurate summarization and collation of MIS data prior to routing to all users within the Company.
Accomplishes all agent level reports by capturing data from the Avaya CMS and FTP site.
Attends to special reports requests (i.e. Avaya CMS-based, Excel based reports). Gathers the report
details required from the requesting individual and calibrates on customized output needed.
Devises the best and most efficient way of generating such customized reports.
Required Language(s) English
Telus
Functional Responsibilities
Extract and collate data from call accounting software and database (i.e. Avaya CMS, Five9, SQL).
Prepare and distribute specially designed MIS reports. Includes other pertinent information such as
attendance reports from the Command Center and quality scores from Quality Assurance. Shows the
daily performance of the account / program in an organized and timely fashion.
Checks if the necessary reports have been uploaded to the FTP site for perusal of all Operations
personnel. Ensures the availability of performance reports as needed by external clients to review the
site's performance for the day.
Prepares the daily MIS brief by collating all MIS reports into one standard and consistent file. Ensures
accurate summarization and collation of MIS data prior to routing to all users within the Company.
Accomplishes all agent level reports by capturing data from the Avaya CMS and FTP site.
Attends to special reports requests (i.e. Avaya CMS-based, Excel based reports). Gathers the report
details required from the requesting individual and calibrates on customized output needed.
Devises the best and most efficient way of generating such customized reports.
Additional Job Description
Job Description
Position Summary
Responsible for developing and maintaining reports that will assist internal and external customers in
analyzing performance of the business. Maintains compliance to reporting requirements set by the
customers that will help meet quality standards.
Functional Responsibilities
Extract and collate data from call accounting software and database (i.e. Avaya CMS, Five9, SQL).
Prepare and distribute specially designed MIS reports. Includes other pertinent information such as
attendance reports from the Command Center and quality scores from Quality Assurance. Shows the
daily performance of the account / program in an organized and timely fashion.
Checks if the necessary reports have been uploaded to the FTP site for perusal of all Operations
personnel. Ensures the availability of performance reports as needed by external clients to review the
site's performance for the day.
Prepares the daily MIS brief by collating all MIS reports into one standard and consistent file. Ensures
accurate summarization and collation of MIS data prior to routing to all users within the Company.
Accomplishes all agent level reports by capturing data from the Avaya CMS and FTP site.
Attends to special reports requests (i.e. Avaya CMS-based, Excel based reports). Gathers the report
details required from the requesting individual and calibrates on customized output needed.
Devises the best and most efficient way of generating such customized reports.
Required Language(s) English
Telus
Other Info
Ortigas Center, Pasig City
Permanent
Full-time
Permanent
Full-time
Submit profile
Telus
About the company
Position Reports Analyst recruited by the company Telus at Pasig, Joboko automatically collects the salary of , finds more jobs on Reports Analyst or Telus company in the links above
About the company