Reporting analystWilliam Hill
Workplace: MetroManila, Manila, Taguig
Salary: Agreement
Work form: Full time
Posting Date: 08/06/2025
Deadline: 19/05/2022
Like any great sports team, we've been hard at work since we got going in 1934. It's not by chance we became one of the largest global sports betting and gaming companies, and we're not relying on luck.
Together we're on a journey to build a better business. With us, you'll balance flexibility and performance in a culture built on trust. We'll give you the space to be yourself and the tools you need to protect our customers while they play. We'll invest in your future to help you develop your unique strengths and build a career that's right for you. Sound good? Then you belong here.
William Hill has had brilliant successes and has been victorious even during the pandemic! All colleagues are taking pride in this so we'd like someone who can help us broadcast our milestones and help us build and engage more for 2022 and the coming years!
Your role in the team
Be the one to make it happen!
If you're a team player who's passionate about data and reporting then you're exactly the one we need.
As a reporting analyst, you will be performing all reporting tasks included in the reporting cycle. And will provide analytics to guide Operations in managing their KPIs.
Main Responsibilities:
Owns reporting cycle - data mining, report creation, report validation, report maintenance and change management process
Creates relevant presentation decks for stakeholders
Provides reporting analytics and identifies Areas for Improvement
Partner with other WFM roles in recommending resolutions to identified Areas for Improvement to stakeholders
Process Improvement (where it applies, i.e. forecasting, AHT budgeting, shrinkage management, etc.)
Database Management
Continuous improvement on reporting content and design
Qualification and Knowledge:
WFM platforms, i.e. Aspect, Avaya CMS, IEX, etc.
Mid to advance MS Excel skills, i.e. Macro programming, VBA functions, etc.
MS Visio background for flowcharts and program schemas
Basic database management skills
Basic to advance knowledge on contact centre KPIs, i.e. SLA, Abandonment, PCA, etc.
William Hill
Together we're on a journey to build a better business. With us, you'll balance flexibility and performance in a culture built on trust. We'll give you the space to be yourself and the tools you need to protect our customers while they play. We'll invest in your future to help you develop your unique strengths and build a career that's right for you. Sound good? Then you belong here.
William Hill has had brilliant successes and has been victorious even during the pandemic! All colleagues are taking pride in this so we'd like someone who can help us broadcast our milestones and help us build and engage more for 2022 and the coming years!
Your role in the team
Be the one to make it happen!
If you're a team player who's passionate about data and reporting then you're exactly the one we need.
As a reporting analyst, you will be performing all reporting tasks included in the reporting cycle. And will provide analytics to guide Operations in managing their KPIs.
Main Responsibilities:
Owns reporting cycle - data mining, report creation, report validation, report maintenance and change management process
Creates relevant presentation decks for stakeholders
Provides reporting analytics and identifies Areas for Improvement
Partner with other WFM roles in recommending resolutions to identified Areas for Improvement to stakeholders
Process Improvement (where it applies, i.e. forecasting, AHT budgeting, shrinkage management, etc.)
Database Management
Continuous improvement on reporting content and design
Qualification and Knowledge:
WFM platforms, i.e. Aspect, Avaya CMS, IEX, etc.
Mid to advance MS Excel skills, i.e. Macro programming, VBA functions, etc.
MS Visio background for flowcharts and program schemas
Basic database management skills
Basic to advance knowledge on contact centre KPIs, i.e. SLA, Abandonment, PCA, etc.
William Hill
Other Info
Taguig City, Metro Manila Paranaque City, Metro Manila
Permanent
Full-time
Permanent
Full-time
Submit profile
William Hill
About the company
Officer, Regulatory Reporting Analyst 2 (Fixed Term Hire)
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Position Reporting analyst recruited by the company William Hill at MetroManila, Manila, Taguig, Joboko automatically collects the salary of , finds more jobs on Reporting Analyst or William Hill company in the links above
About the company