remote support TechnicianDoxa7 Solutions Inc.

JOB DESCRIPTION
The Remote Support Technician will work remotely providing phone support, chat, and email support. He/She would have worked in a similar work environment, have experience in customer service, and possess excellent customer relationship skills. 
JOB QUALIFICATION
SCHEDULE: 7 AM - 4 PM Mountain Standard Time, follows Philippine holidays 
POSITION TYPE: Full Time
WORK ARRANGEMENT: Remote
ESSENTIAL FUNCTIONS
• Troubleshoot and resolve a wide range of issues from application support to complex server and infrastructure issues
• Communicate with customers and help resolve their issues while building an excellent relationship with them
QUALIFICATIONS
• A Bachelor’s degree in the related field is preferred
• Minimum 5+ years of experience in IT
• Experience in networking, OS X, all Windows platforms, and Apple IOS
• Experience working with a PSA such as Connectwise Manage and RMM tools are a plus
• Experience in a multi-client environment and a managed services company is a plus.
• Comprehensive understanding of Microsoft Windows Operating Systems, Windows Server, Active Directory, and Group Policy
• Manage switches/VLANs, Firewall and Network Management, and VoIP phone systems
• Understanding and Working Knowledge of DNS
• Strong computer aptitude, which includes expertise with Microsoft 365 applications
• Strong organization, oral and written communication skills
• Analytical skills with strong attention to detail
• Aptitude in data management, analytics, reporting preparation
• Ability to function in an autonomous environment—independent worker, self-directed
OTHER JOB REQUIREMENTS
Education
Bachelor's Degree / College Degree
Field of study
Computer Science/Information Technology
Specialization
IT - Software
JOB BENEFITS
Health Card, Allowance
Windows Operating System, Desktop Technical Support