remote dispatcher and Operations AssistantCG Tech Services

About Us:
Located in Seattle in the United States, CG Tech Services is an IT services and consulting firm focused on businesses and not-for-profits of 5-500 employees. We are looking for humble, motivated, and emotionally intelligent people to join our team.
Because we're growing, we're looking for a Remote Dispatcher and Operations Assistant to help with coordinating our technical teams schedule and next steps on tickets with our clients and end users we support. The primary responsibility of this roles will be to maximize our technical team's time working on technical issues. Additional responsibilities will include executive assistance; marketing, sales, finance, HR, procurement, & recruiting tasks; and other general business support. You must be able to work in a fast-paced environment and demonstrate extraordinary attention to detail.
As this job posting is to an international audience with differing beliefs, please be aware that we are a progressive company with gay and trans team members and clients.
Job Description:
This is a full-time position of 40-50 hours a week. The expectation is that the majority of your hours worked would be during our Seattle business hours of Monday through Friday, from 8:00 AM to 6:00 PM Pacific Time in order to better collaborate with our team and our clients.
This is an awesome opportunity for someone who:
Loves a faster-paced, no-drama environment where office politics, backstabbing, gossip, and negativity are not tolerated.
Wants to work at a company where they can learn about all aspects of running a business including marketing, sales, finance, HR, recruiting, and service delivery.
Is extremely detail-oriented and appreciates people who take an organized, systematic approach to achieving success.
Likes the idea of working for a smaller (but growing) company where their ideas and contributions directly impact the company's success, direction, and growth.
Is a quick, self-motivated learner who wants to work for a company that will invest in their education.
Wants a position that will offer upward earning and career advancement; we want people who are interested in growth, learning, and becoming part of our team long-term.
Responsibilities:
Review tickets for next steps, including coordinating technician and client's schedules, working with technicians to make sure tickets are updated, talk with client's on the phone and communicate through email to create tickets, etc.
Assist owner, service manager, and rest of team in as many areas as possible
Prepare and edit correspondence, communications, presentations and other documents
Creation and proofing of time & materials invoices, monthly recurring invoices, and parts invoices
General receipt entry and categorization
Assist with recruiting efforts including initial phone screens, online assessments, and scheduling interviews
Assist in setting up new employees, vendors, and clients in our various systems
Answer incoming client and sales phone calls and respond to messages
Create, update, and manage process documents and other training materials
Requirements
Excellent spoken and written English communication skills.
Service oriented, collaborative approach to client and teammate relationships.
Responsible, detail-oriented, and conscientious.
Excellent organizational, time management, and problem-solving skills.
Excellent attention to detail.
Ability to plan work so that it is completed on time.
Able to take lead when needed, accept direction and feedback, and function as a member of a team.
Other Requirements:
You will need to provide your own computer that is running Windows 10/11.
Allow us to install software on your computer that keeps it up-to-date with security patches and anti-virus because we work with heavily regulated industries in the United States. Security precautions are paramount for us.
Have a headset that connects to your computer to use our VoIP phone system to communicate with our team and clients.
Have Internet access of at least 20 Mbps download and 20 Mbps upload speeds to work with our systems.
Professional Development:
This position has the opportunity to grow into an Operations Manager or Finance & HR Manager.
Equal Employment Opportunity Policy
We prohibit discrimination with respect to the hiring or promotion of individuals, conditions of employment, disciplinary and discharge practices or any other aspect of employment on the basis of sex, race, color, age, national origin, religion, disability, marital status, sexual orientation, gender identity, pregnancy, veteran status or any other basis of discrimination prohibited by applicable local, state, or federal law.
Benefits
Equal Employment Opportunity Policy
We prohibit discrimination with respect to the hiring or promotion of individuals, conditions of employment, disciplinary and discharge practices or any other aspect of employment on the basis of sex, race, color, age, national origin, religion, disability, marital status, sexual orientation, gender identity, pregnancy, veteran status or any other basis of discrimination prohibited by applicable local, state, or federal law.
CG Tech Services

Manila City, Metro Manila
Permanent
Full-time