remote cloud Technical Support Engineer - awsCaylent Inc

Technical Support Engineer - Site Availability Response Team
This is a newly created team handling a newly created product offering to our clients due to Caylent's growth which is 24/7 365 continuous support.
We are serious about continuous uptime, monitoring and alert response Cloud, AWS, Azure, and Serverless environments for our clients.
Your daily duties will include Caylent team face time, client face time, deployment, monitoring, support of applications and services 100% in English.
Hours: based off Eastern Standard Time Schedules to be determined.
· 2nd Shift USA EST Time Open
· 3rd Shift USA EST Time Open
· Weekend Shift USA EST Time Open
Responsibilities and Duties
Technical design
Perform monitoring/alerting readiness assessments
Complete work backlogs and projects
Ongoing development and improvement of our offering(s) focused on customer site availability and platform incident response, reports as needed
Participate in new client kickoff meetings
Provide daily client update reports
Requirements
Professional level of English Fluency
A minimum of two years of technical support in a related field
Team communication through these channels (Phone, Video, Chat, Email, Tickets - Jira)
Expertise with at least one Alert Management tool (PagerDuty, OpsGenie, Alerts, VictorOps)
Expert with monitoring tools such as Cloudwatch, Nagios, MRTG, Zabbix, SolarWinds, WhatsUp
Intermediate level or higher-level experience Linux Systems Administration Fundamentals
Intermediate experience managing Cloud infrastructure in AWS.
Intermediate experience in the fundamentals of containers and Docker
Intermediate or higher knowledge level of remote systems management using OpenSSH
Strong understanding of Linux logging subsystems
Troubleshooting and managing Linux services (Intermediate)
Understanding of DNS fundamentals
Experience working with wiki-based or Markdown-based documentation tools (Intermediate)
Skills desired, not required
Intermediate to Advanced Systems Administrator experience
Linux/Unix systems
AWS Cloud or AWS Solutions Architect Associate Certification
Linux/Unix Shell Scripting
Kubernetes fundamentals
Prometheus and/or Grafana
Knowledge of any specific AWS Managed Services including, but not limited to: ECS, EKS, S3, Elasticsearch, Cloudwatch, EC2 Auto-Scaling Groups, Route53, Cloudwatch Logs
Hands-on experience of one or more CI/CD or Build/Release tool
IP Networking fundamentals
Git for version control
Terraform or any other infrastructure-as-code
Benefits
100% remote position with option to lease shared work space
Paid in USD
Generous holidays and Unlimited paid time off
Bonus payout for each new certification
Paid for exams and certifications
Work with cutting-edge technology - NO legacy systems!
Paid online continuing training
Internal training
Sophisticated Internal library
Individual professional development plan
Free English Courses
Fun corporate events
DevOps & cloud community-centric corporate culture including Meetups, Conferences etc.
About Caylent:
Caylent is a specialty Consultant and DevOps/Cloud Managed Services provider (DevOps-as-a-Service) with an emphasis on Kubernetes to software-enabled companies, mostly high-growth software startups. Our clients rely on Caylent engineers to architect, develop and integrate highly complex DevOps pipelines, including build automation, CI/CD, Infrastructure as Code, security, monitoring, logging, and alerting.
Part of our value proposition is that we structure our relationships with clients as real partnerships, where we become part of their team and share in their challenges and successes. That means every Caylent engineer is client-facing. Our engineers love the challenge of working on new stuff every single day without the corporate headaches.
We are only as good as each person's contribution to the delivery. Enormous effort is put forth into nurturing each employee's career development, professional curiosity, technical innovation, and client interaction. If these things matter to you, read on, and apply.
NOTE: Not able to provide sponsorship.
Workable

Cebu City, Cebu
Permanent
Full-time