regional Customer happiness managerCircles.Life
Salary: Agreement
Work form: Full time
Posting Date: 07/11/2025
Deadline: 02/02/2021
Our Story
Circles.Life revolutionizes the digital services industry by giving power back to our customers. Born in Singapore as Asia's first and most successful digital mobile services, our services have been rapidly gaining market share since our 2016 launch, while delivering best-in-class customer experience. We are owning the market in innovation, customer happiness and growth.
Looking ahead, Circles.Life plans to further leverage its telco technology, including a new digital data platform to create more lifestyle products. Discover Events and Movies, both AI-driven features, are the first couple of many more.
We are so committed to the principle of equal employment opportunity and diversity and inclusion for all employees, we even attained pledges for Be Inclusive and adopted Tripartite Standards for Fair Recruitment Practices.
Do you want to own your career growth while learning and operating in a hyper-growth company, and be part of a team building disruptive technology for the digital services market? Are you passionate about being part of a fun, ambitious team that thrives in an entrepreneurial tech environment?
If the answer is YES, read on to find out more!
Ideal candidate:
Circles.Life is looking for a Customer Happiness Manager who will oversee customer service operations. To be successful, you need to have a 'we-mindset' ready to work on cross-functional and collaborative projects which are geared toward operational excellence and innovation.
Job Description:
Knowledge in end-to-end customer experience (lifecycle)
Supported digital non-voice customers - a must.
Passionate for customer happiness and satisfaction
Foster a collaborative working relationship with business leaders within the organization and promotes cooperation and commitment within the team to achieve goals and deliverables
Work directly with Head of Customer Happiness on strategic planning, providing thoughtful and innovative insight on improvements
Contribute in establishing internal policies aligned with external policies, standards, processes, and templates for working with vendors.
Ensure there are clear metrics across all key performance indicators (KPIs) to ensure strong performance management.
Ensuring contracts are executed after appropriate due diligence; are performed with regular and appropriate ongoing monitoring and that all activities during the vendor lifecycle are managed accurately, consistently and professionally.
Main point of contact for any vendor related questions and issues.
Manage the relationship with the business and the vendor. Ensures vendor performance to ensure standards are being met, if vendor is not meeting expectation, work with business owner to remediate or replace the vendor.
Perform ad-hoc tasks as needed
What's on offer:
We are Influential Brands' 2019 Top Employer - Digital Telco
Top 5 Most loved Singapore brands (2nd year running)
Circles.Life provides a great environment and platform for employees to build their career.
Unique opportunity to be a part of innovating the telecommunications industry (Circles.Life is the only company of its kind in all of Asia!)
Once in a lifetime chance to help shape a brand from the ground-up
Autonomy in the role and in managing your own portfolio
Exposure to the fast-paced world of high-tech start-ups
Attractive experience and compensation
Working with passionate, smart and driven colleagues in a vibrant environment
Requirements/Qualifications:
Minimum of 8 years work experience in (digital) customer service operations - strategy and process improvement
Experience in negotiations and vendor management (a plus)
Proven track record in performance management/employee management experience
Strong business cross-functional collaboration
Knowledge of financial indicators including forecasting, budgeting measures, Cost benefit Analysis (CBA)
Excellent communication and interpersonal skills with the ability to work and communicate across different business stakeholders
Willing to travel as & when required
To all recruitment agencies: Circles.Life will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.
Please do not forward resumes to our jobs alias, Circles.Life employees or any other company location. Circles.Life will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.
Circles.Life is very agency friendly and as such we would encourage you to share your interest at [Protected Info] and we will review your application based on our hiring needs.
We regret to inform you that only shortlisted candidates will be contacted for interviews.
Circles.Life
Circles.Life revolutionizes the digital services industry by giving power back to our customers. Born in Singapore as Asia's first and most successful digital mobile services, our services have been rapidly gaining market share since our 2016 launch, while delivering best-in-class customer experience. We are owning the market in innovation, customer happiness and growth.
Looking ahead, Circles.Life plans to further leverage its telco technology, including a new digital data platform to create more lifestyle products. Discover Events and Movies, both AI-driven features, are the first couple of many more.
We are so committed to the principle of equal employment opportunity and diversity and inclusion for all employees, we even attained pledges for Be Inclusive and adopted Tripartite Standards for Fair Recruitment Practices.
Do you want to own your career growth while learning and operating in a hyper-growth company, and be part of a team building disruptive technology for the digital services market? Are you passionate about being part of a fun, ambitious team that thrives in an entrepreneurial tech environment?
If the answer is YES, read on to find out more!
Ideal candidate:
Circles.Life is looking for a Customer Happiness Manager who will oversee customer service operations. To be successful, you need to have a 'we-mindset' ready to work on cross-functional and collaborative projects which are geared toward operational excellence and innovation.
Job Description:
Knowledge in end-to-end customer experience (lifecycle)
Supported digital non-voice customers - a must.
Passionate for customer happiness and satisfaction
Foster a collaborative working relationship with business leaders within the organization and promotes cooperation and commitment within the team to achieve goals and deliverables
Work directly with Head of Customer Happiness on strategic planning, providing thoughtful and innovative insight on improvements
Contribute in establishing internal policies aligned with external policies, standards, processes, and templates for working with vendors.
Ensure there are clear metrics across all key performance indicators (KPIs) to ensure strong performance management.
Ensuring contracts are executed after appropriate due diligence; are performed with regular and appropriate ongoing monitoring and that all activities during the vendor lifecycle are managed accurately, consistently and professionally.
Main point of contact for any vendor related questions and issues.
Manage the relationship with the business and the vendor. Ensures vendor performance to ensure standards are being met, if vendor is not meeting expectation, work with business owner to remediate or replace the vendor.
Perform ad-hoc tasks as needed
What's on offer:
We are Influential Brands' 2019 Top Employer - Digital Telco
Top 5 Most loved Singapore brands (2nd year running)
Circles.Life provides a great environment and platform for employees to build their career.
Unique opportunity to be a part of innovating the telecommunications industry (Circles.Life is the only company of its kind in all of Asia!)
Once in a lifetime chance to help shape a brand from the ground-up
Autonomy in the role and in managing your own portfolio
Exposure to the fast-paced world of high-tech start-ups
Attractive experience and compensation
Working with passionate, smart and driven colleagues in a vibrant environment
Requirements/Qualifications:
Minimum of 8 years work experience in (digital) customer service operations - strategy and process improvement
Experience in negotiations and vendor management (a plus)
Proven track record in performance management/employee management experience
Strong business cross-functional collaboration
Knowledge of financial indicators including forecasting, budgeting measures, Cost benefit Analysis (CBA)
Excellent communication and interpersonal skills with the ability to work and communicate across different business stakeholders
Willing to travel as & when required
To all recruitment agencies: Circles.Life will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.
Please do not forward resumes to our jobs alias, Circles.Life employees or any other company location. Circles.Life will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.
Circles.Life is very agency friendly and as such we would encourage you to share your interest at [Protected Info] and we will review your application based on our hiring needs.
We regret to inform you that only shortlisted candidates will be contacted for interviews.
Circles.Life
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Philippines
Permanent
Full-time
Permanent
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