real time ManagerWilliam Hill
Workplace: MetroManila, Manila, Taguig
Salary: Agreement
Work form: Full time
Posting Date: 08/06/2025
Deadline: 07/03/2022
Like any great sports team, we've been hard at work since we got going in 1934. It's not by chance we became one of the largest global sports betting and gaming companies, and we're not relying on luck.
Together we're on a journey to build a better business. With us, you'll balance flexibility and performance in a culture built on trust. We'll give you the space to be yourself and the tools you need to protect our customers while they play. We'll invest in your future to help you develop your unique strengths and build a career that's right for you. Sound good? Then you belong here.
Your role in the team
As a Real Time Manager, you will lead the execution of the Real-Time Management processes, stakeholder management across different levels, continuous improvement of processes to push operational efficiencies and learning & development of the Real-Time Management Team.
Overview of Responsibilities:
Oversees Real-Time Queue Management
Learning and Development of the Real-Time Management Team
Responsible in improving RTM processes across Customer Ops teams, and proper documentation
Process Improvement (where it applies, i.e. break schedules, shrinkage management, etc.)
Perform analysis to identify root cause of declined/missed performance and recommend mitigation actions through real-time management
Responsible for HR related deliverables of the RTAs, i.e. hiring and disciplinary issues, performance reviews, regularization, etc.
Oversees RTM Team 24x7 RTA coverage across sites
Acts as the secondary point of escalation for issues/concerns of Operations related to Workforce and Reporting Management
Requirements:
2 years tenure in the Company with no active disciplinary record
Solid background on WFM policies and procedures
Excellent interpersonal, conceptual, and analytical skills and be able to develop and implement pragmatic solutions to complex problems
Strong analytical skills, able to interpret large datasets and identify trends
William Hill
Together we're on a journey to build a better business. With us, you'll balance flexibility and performance in a culture built on trust. We'll give you the space to be yourself and the tools you need to protect our customers while they play. We'll invest in your future to help you develop your unique strengths and build a career that's right for you. Sound good? Then you belong here.
Your role in the team
As a Real Time Manager, you will lead the execution of the Real-Time Management processes, stakeholder management across different levels, continuous improvement of processes to push operational efficiencies and learning & development of the Real-Time Management Team.
Overview of Responsibilities:
Oversees Real-Time Queue Management
Learning and Development of the Real-Time Management Team
Responsible in improving RTM processes across Customer Ops teams, and proper documentation
Process Improvement (where it applies, i.e. break schedules, shrinkage management, etc.)
Perform analysis to identify root cause of declined/missed performance and recommend mitigation actions through real-time management
Responsible for HR related deliverables of the RTAs, i.e. hiring and disciplinary issues, performance reviews, regularization, etc.
Oversees RTM Team 24x7 RTA coverage across sites
Acts as the secondary point of escalation for issues/concerns of Operations related to Workforce and Reporting Management
Requirements:
2 years tenure in the Company with no active disciplinary record
Solid background on WFM policies and procedures
Excellent interpersonal, conceptual, and analytical skills and be able to develop and implement pragmatic solutions to complex problems
Strong analytical skills, able to interpret large datasets and identify trends
William Hill
Other Info
Taguig City, Metro Manila
Permanent
Full-time
Permanent
Full-time
Submit profile
William Hill
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