Real Time AnalystUber

The Real-Time Analyst (you!) is a critical component of support that will ensure our service providers, both internal and external, have the crucial data and reporting they need to best serve our customers in a timely manner.
What You'll Do
Work remotely with local RTAs to ensure adherence and compliance of our Community Support Representatives in multiple countries, languages, modalities, and products, from Rides to Eats lines of business and everything in between.
Intra-day management of service levels, site efficiency, and outage compliance within established parameters.
Produce reports that show performance at an intra-day, daily, and weekly level.
Achieve efficient collaboration with vendors and internal partners.
Basic Qualifications
Minimum 2 years experience in the BPO Industry, of which at least 1 Year is in Workforce Management
Advanced knowledge of Real-Time Management
Communication Skills - clearly delivers information to a variety of audiences
Reporting Skills - adept in using spreadsheets
Flexibility to work during weekend/night shifts
Preferred Qualifications
Basic skills in Genesys or other similar tools
Experience in a Global Command Center (GCC) set-up
About the Team
The GCC will serve as the backbone to WFM at Uber via traffic control, realtime support, and short-range planning. With two site locations, the GCC team is the first point of contact for multiple BPO partners across the globe supporting over 20,000 agents.
About Uber
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Uber

Taguig City, Metro Manila
Permanent
Full-time