real time Analyst with signing bonus job at sitel philippines corp. in makati | workbankSitel Philippines Corp.

Job Description
SUMMARY
This position assists with long range planning and on-going analysis of real time performance and the determination of alternative plans when necessary. Under general supervision, collect, evaluate, and prepare reports and/or other complex statistical data for Operations/HR/WFM/Admin on time.
RESPONSIBILITIES
Gather/generate reports (operations - volume, utilization, etc) and ability provide daily, weekly, monthly statistical reports to clients/accounts
Monitor real time queue and schedule adherence monitoring and reporting that will impact SLAs
Accepts call ins for absences and sick leaves and updates necessary tools and officers involved. Expected to alert management for any spikes that would inadvertently affect staffing for the day.
Report intra-day schedule changes to the Account Supervisor/Account Manager/Senior Account Manager
QUALIFICATIONS
Knowledge of reporting methodology, principles and procedures. Has working knowledge of the tools used (preferably eWFM and Verint) for monitoring and reporting and the use of computer and related software
Proficient in Microsoft applications
Willing to work in Makati
Workbank

Makati City, Metro Manila
₱28,000-32,000 per month
Permanent
Full-time