quality & Training specialistPPD

Job Description
At Thermo Fisher Scientific team, you'll discover impactful work, innovative thinking and a culture dedicated to working the right way, for the right reasons - with the customer always top of mind. The work we do matters, like helping customers find cures for cancer, protecting the environment, making sure our food is safe and delivering COVID-19 solutions. As the world leader in serving science, with the largest investment in R&D in the industry, our colleagues are empowered to realize their full potential as part of a fast-growing, global organization that values passion and unique contributions. Our commitment to our colleagues across the globe is to provide the resources and opportunities they need to make a difference in our world while building a fulfilling career with us.
Location/Division Specific Information
Our work is a story of global impact.
Our Medical Communications team works to improve patient health by supplying high-quality medical information services on behalf of our customers to patients, healthcare providers and stakeholders. We manage medical information inquiries, document adverse events and product complaints, support product launches and help customers set up successful medical communications operations in a complex, global environment.
Office Location: Seven/NEO Building, Bonifacio Global City, Taguig City, Philippines
Work Shift Schedule: Night Shift (US business hours)
Work Setting: Hybrid; 1 to 3 days a week on-site (after training period)
Training Period: 10 to 12 weeks (5 days a week on-site)
Discover Impactful Work:
Oversees and coordinates training and/or quality programs and activities. Schedules training for new employees, identifies training gaps and develops and delivers training programs and curriculums to promote continuous improvement. Leads or performs quality reviews of MIA and MIS staff customer interactions and associated documentation and coordinates and assists with corrective action plans if needed. Ensures program compliance with corporate, departmental and client policies and procedures including SOPs and applicable health authority regulations (e.g. FDA, EMEA),as well as standard inquiry management and documentation practices. May serve as a liaison with the clients for training or quality topics.
A day in the Life:
Schedules, develops and delivers training courses and content for all staff members. Conducts product or disease state training for staff members as required.
Monitors efficiency of training and observes training sessions, trends and assesses changes in employee performance. Modifies training to increase helpful outcomes.
Integrates training with the client while negotiating organizational differences in culture, management structure and staffing. Liaises with the client, department management and staff for all training related topics. Maintains program training documentation in audit-ready status.
Conducts call and documentation review of staff member's work and monitors accuracy and completeness of information provided, including clinical content. Ensures program consistency relative to compliance with the organization and client policies/procedures.
Evaluates quality trends across the program and provides feedback to the management team. Tracks and documents Quality Events. Develops continuous improvement initiatives based on gaps and trends identified.
Provides support for program-related audits.
May assist with department projects.
Keys to Success:
Education
Bachelor's Degree Graduate in any Life Science or Healthcare related Courses (i.e. Pharmacy, Nursing, Medical Technology, Biology, etc.)
Experience
Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 5+ years).
Knowledge, Skills, Abilities
Comprehensive understanding of applicable health professionals (e.g. FDA, EMA) or local regulations
Strong knowledge of drugs and drug information
Ability to perform call/document review, including complex clinical discussions and provide clear and concise feedback
Phenomenal organizational and time management skills
Strong attention to detail and ability to multi-task
Effective verbal and written communication skills
Excellent problem solving skills
Strong digital literacy including Microsoft Office
Ability to train and mentor others
Excellent language skills (comprehension, speaking, reading and writing) must be proven if the position requires languages other than English
Ability to work in a team environment and/or independently as needed
Physical Requirements
Ability to access and use a variety of computer software developed both in-house and off-the-shelf.
Ability to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences.
Frequently interacts with others to obtain or relate information to diverse groups.
Works independently with little guidance or reliance on oral or written instructions and plans work schedules to meet goals. Requires multiple periods of driven concentration.
Performs a wide range of variable tasks as instructed by variable demands and changing conditions with little predictability as to the occurrence.
Why join our Medical Communications Team?
We deliver outstanding service. We work to improve patient health by supplying high-quality medical information services on behalf of our clients to patients, healthcare providers and other client stakeholders. We lead medical information inquiries, detail adverse events and product complaints, support product launches, and help clients set up successful medical communications operations in a complex, global environment.
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain . As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Apply today! http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Accessibility/Disability Access
Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.
*This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.
PPD

Taguig City, Metro Manila
Permanent
Full-time