Quality Auditor | bpo healthcare | work from homeAces
Workplace: MetroManila, Manila, Taguig
Salary: Agreement
Work form: Full time
Posting Date: 10/11/2025
Deadline: 07/12/2022
Perform quality audit on calls for a BPO healthcare account
Ensure that information provided during the call done by the agents are accurate
Timely and accurate completion of standard and advanced quality forms, reports and analysis
Adhere to targeted call audits to be done per agent per month
Attend and participates in quality calibration sessions
Provide immediate education, report error trends and propose action plans to mitigate errors, as needed
Will potentially perform POC tasks, as needed
May be asked to take calls to keep him/herself updated or as needed
Bachelors degree graduate preferred / Accepting 2nd year college undergraduates and up
2 years of call center experience in a QA, Training or Team Coach capacity in a healthcare account
Has previous call center experience handling healthcare insurance member / provider calls
Familiarity with using various QA tools is an advantage
Strong analytical skills with excellent communication skills
Willing to work on fixed night shift
Salary - P35,000 to P40,000
Work from Home
Medical / Health Insurance
Paid Sick Leave
Performance Bonus
Paid Bereavement/Family Leave
Recruitment / Signing Bonus
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Associate / Supervisor Customer Service Call Center / BPO 12 openings Bachelor's degree graduate
ACES CALL CENTER JOBS INC. offers jobseekers, with or without experience, the opportunity to work in top BPO and Call Centers in the Philippines in the shortest time possible.www.acesjobs.com.ph ACES HIRES Get 3,000 Gift Reward (e.g,, GlobePrepaid Load Card)FaceBook Messenger m.me/acesjobs https://www.facebook.com/acesjobs/ http://youtube.com/acesjobs Why Join Us? DISCOVER UNLIMITED JOB POSSIBILITIES CONVENIENCE One Stop Shop - One Day Hiring Get Hired in One (1) day. Don't waste hours going to different call centers and waiting a few more hours in long lines only to find out that you are not qualified or the job you are interested is not available. After you arrive in ACES CALL CENTER JOBS, you will be processed within 30 minutes and know your possible options on where you are qualified.Since 2011, over 10,000+ jobseekers found their job through ACES! CHOICES Comprehensive Active Jobs Choose from the 20+ Top Call Centers, 150+ locations, 800+ positions, 10,000+ vacancies. There is a perfect job for you in ACES. In ACES, we only endorse you to clients that you have the highest chance of getting hired. Come during our ACES Days and get Hired On The Spot (HOTS)Since 2011, ACES has consistently been awarded as the Top 3 Recruitment Partner of choice of the Biggest BPOs and Call Centers. CHARGES It is FREE to apply and ACES gives you 3,000.00 Gift Reward to qualified hires. It is FREE to apply with us. ACES Call Center Jobs is the only company in the Philippines that gives an extra Php 3,000.00 Gift Reward to its successful hires. This is on top of the incentives that you get from the call centers and is given by ACES.Since 2011, ACES has given over 30,000,000.00 (Thirty million) worth of Gift Rewards to thousands of jobseekers hired through ACES. Work at your preferred site! Our clients from Top Multinational companies need more than 200 agents to work in various areas within:•Makati City•Ortigas Center•Mandaluyong City•Pasig City•Masinag, Antipolo•Taguig City - Fort Bonifacio•Quezon City - Cubao, Eastwood, Commonwealth, Fairview, North EDSA•South Luzon Area - Sucat, Alabang, Laguna•Cebu, Iloilo, Pampanga, Baguio, Davao, Cagayan de Oro•Other AreasStart as a Customer Service Representative CSR, Technical Support Representative TSR or Choose from the following CALL CENTER AGENT positions:•Inbound and Outbound Customer Service Reps (CSR)•Hotel Reservations and Sales or Online Hotel Booking Agents•Technical Support Representatives (TSR) for various industries•IT Helpdesk Officers•Insurance Account Services•Financial Services - Banking, Fraud, Mortgage, FinTech•Collections Account - Collection Officers, Medical collection•Multilingual or Bilingual (English, Japanese, Bahasa, Japanese, Mandarin, Cantonese, Thai, Spanish, French and other Bilingual) - Salary can be as high as 120,000 pesos•Billing Account Services•Travel Booking / Airline Ticketing Account•Pioneer Account / Local accounts•DAYSHIFT - CSR / TSR•BPO jobs in the Philippines in Sales, Finance, Customer Service, CSR, TSR, technical support, Healthcare, Insurance, Telco, Banking and thousands of other vacancies
Kalibrr
Ensure that information provided during the call done by the agents are accurate
Timely and accurate completion of standard and advanced quality forms, reports and analysis
Adhere to targeted call audits to be done per agent per month
Attend and participates in quality calibration sessions
Provide immediate education, report error trends and propose action plans to mitigate errors, as needed
Will potentially perform POC tasks, as needed
May be asked to take calls to keep him/herself updated or as needed
Bachelors degree graduate preferred / Accepting 2nd year college undergraduates and up
2 years of call center experience in a QA, Training or Team Coach capacity in a healthcare account
Has previous call center experience handling healthcare insurance member / provider calls
Familiarity with using various QA tools is an advantage
Strong analytical skills with excellent communication skills
Willing to work on fixed night shift
Salary - P35,000 to P40,000
Work from Home
Medical / Health Insurance
Paid Sick Leave
Performance Bonus
Paid Bereavement/Family Leave
Recruitment / Signing Bonus
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Associate / Supervisor Customer Service Call Center / BPO 12 openings Bachelor's degree graduate
ACES CALL CENTER JOBS INC. offers jobseekers, with or without experience, the opportunity to work in top BPO and Call Centers in the Philippines in the shortest time possible.www.acesjobs.com.ph ACES HIRES Get 3,000 Gift Reward (e.g,, GlobePrepaid Load Card)FaceBook Messenger m.me/acesjobs https://www.facebook.com/acesjobs/ http://youtube.com/acesjobs Why Join Us? DISCOVER UNLIMITED JOB POSSIBILITIES CONVENIENCE One Stop Shop - One Day Hiring Get Hired in One (1) day. Don't waste hours going to different call centers and waiting a few more hours in long lines only to find out that you are not qualified or the job you are interested is not available. After you arrive in ACES CALL CENTER JOBS, you will be processed within 30 minutes and know your possible options on where you are qualified.Since 2011, over 10,000+ jobseekers found their job through ACES! CHOICES Comprehensive Active Jobs Choose from the 20+ Top Call Centers, 150+ locations, 800+ positions, 10,000+ vacancies. There is a perfect job for you in ACES. In ACES, we only endorse you to clients that you have the highest chance of getting hired. Come during our ACES Days and get Hired On The Spot (HOTS)Since 2011, ACES has consistently been awarded as the Top 3 Recruitment Partner of choice of the Biggest BPOs and Call Centers. CHARGES It is FREE to apply and ACES gives you 3,000.00 Gift Reward to qualified hires. It is FREE to apply with us. ACES Call Center Jobs is the only company in the Philippines that gives an extra Php 3,000.00 Gift Reward to its successful hires. This is on top of the incentives that you get from the call centers and is given by ACES.Since 2011, ACES has given over 30,000,000.00 (Thirty million) worth of Gift Rewards to thousands of jobseekers hired through ACES. Work at your preferred site! Our clients from Top Multinational companies need more than 200 agents to work in various areas within:•Makati City•Ortigas Center•Mandaluyong City•Pasig City•Masinag, Antipolo•Taguig City - Fort Bonifacio•Quezon City - Cubao, Eastwood, Commonwealth, Fairview, North EDSA•South Luzon Area - Sucat, Alabang, Laguna•Cebu, Iloilo, Pampanga, Baguio, Davao, Cagayan de Oro•Other AreasStart as a Customer Service Representative CSR, Technical Support Representative TSR or Choose from the following CALL CENTER AGENT positions:•Inbound and Outbound Customer Service Reps (CSR)•Hotel Reservations and Sales or Online Hotel Booking Agents•Technical Support Representatives (TSR) for various industries•IT Helpdesk Officers•Insurance Account Services•Financial Services - Banking, Fraud, Mortgage, FinTech•Collections Account - Collection Officers, Medical collection•Multilingual or Bilingual (English, Japanese, Bahasa, Japanese, Mandarin, Cantonese, Thai, Spanish, French and other Bilingual) - Salary can be as high as 120,000 pesos•Billing Account Services•Travel Booking / Airline Ticketing Account•Pioneer Account / Local accounts•DAYSHIFT - CSR / TSR•BPO jobs in the Philippines in Sales, Finance, Customer Service, CSR, TSR, technical support, Healthcare, Insurance, Telco, Banking and thousands of other vacancies
Kalibrr
Other Info
Taguig City, Metro Manila
₱35,000-40,000 per month
Permanent
Full-time
₱35,000-40,000 per month
Permanent
Full-time
Submit profile
Aces
About the company
Position Quality Auditor | bpo healthcare | work from home recruited by the company Aces at MetroManila, Manila, Taguig, Joboko automatically collects the salary of , finds more jobs on Quality Auditor | BPO Healthcare | Work from Home or Aces company in the links above