Quality Assurance Specialist - Office Based JobSiblings International Business Solutions SiBS
Workplace: Davao
Salary: Apply
Work form: Full time
Posting Date: 09/11/2025
Deadline: 21/10/2020
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Description
1. Participates in design of call monitoring formats and quality standards;
2. Performs call monitoring and provides trend data to site management team;
3. Uses quality monitoring data management system to compile and track performance at team and individual level;
4. Performs monitors of customer care email responses;
5. Participates in customer and client listening programs to identify customer needs and expectations;
6. Provides actionable data to various internal support groups as needed;
7. Coordinates and facilitates call calibration sessions for call center staff;
8. Provides feedback to call center team leaders and managers;
9. Prepares and analyzes internal and external quality reports for management staff review;
10. Perform other duties as assigned.
Requirements
Minimum education level: Senior high school
Years of experience: 1
Language(s): English
Knowledge: Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Numbers, Time Management
Availability for travel: No
Availability for change of residence: No
1. Participates in design of call monitoring formats and quality standards;
2. Performs call monitoring and provides trend data to site management team;
3. Uses quality monitoring data management system to compile and track performance at team and individual level;
4. Performs monitors of customer care email responses;
5. Participates in customer and client listening programs to identify customer needs and expectations;
6. Provides actionable data to various internal support groups as needed;
7. Coordinates and facilitates call calibration sessions for call center staff;
8. Provides feedback to call center team leaders and managers;
9. Prepares and analyzes internal and external quality reports for management staff review;
10. Perform other duties as assigned.
Requirements
Minimum education level: Senior high school
Years of experience: 1
Language(s): English
Knowledge: Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Numbers, Time Management
Availability for travel: No
Availability for change of residence: No
Other Info
Davao del Sur, Davao Region · 21 September (updated)
Work type
Full Time
Work type
Full Time
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Siblings International Business Solutions SiBS
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Siblings International Business Solutions SiBS jobs
Davao del Sur, Davao Region · 21 September (updated)
Position Quality Assurance Specialist - Office Based Job recruited by the company Siblings International Business Solutions SiBS at Davao, Joboko automatically collects the salary of Apply, finds more jobs on Quality Assurance Specialist - Office Based Job or Siblings International Business Solutions SiBS company in the links above
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Siblings International Business Solutions SiBS jobs
Davao del Sur, Davao Region · 21 September (updated)