Quality Assurance Analyst | solar energy accountClearSource

Drive Quality achievement by coaching agents weekly (group/individual) on improvement opportunities presented by client feedback/updates, client QC feedback, and side by sides (SBS).
Perform designer job checks as necessary based on designer QC graduation
Regularly review quality-of-service trends for assigned programs and generate weekly team/designer quality performance report
Maintain necessary QC documents (i.e. Dispute Tracker, QC Dashboard, Checklists, Q&A Alignment Form)
Review and file QC error disputes from designers to client · Provide QC-based updates in weekly client alignment meetings
Escalate quality trends to the attention of the Quality Manager, Team Leader/Lead Agent, or Program Manager, as appropriate
Generate solar proposals
Live by and promote the ClearSource Core Values (Customer First, Personal Accountability, Humble Courage, Hungry, Happy and Healthy)
Requirements
Experience with Quality Control is a must
At least 2 years in College
Good communications skills
Keen to details
Good understanding with numbers
Can work on a shifting schedule
Benefits
Private Health Insurance
Training & Development
Temporary remote work set-up
Device provided
Growth and development
HMO from 1st day of employment (with 2 dependents upon regularization)
Group life insurance
Night differential
ClearSource

Pasig City, Metro Manila
Permanent
Full-time