Quality Assurance Analyst iStefanini
Workplace: MetroManila, Manila
Salary: Agreement
Work form: Full time
Posting Date: 07/11/2025
Deadline: 18/11/2020
Details:
Who We Are
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (helpdesk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 24,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
Here Are Some Tips And Guidelines To Help You Better Prepare With Your Application With Us:
Complete your primary government mandated pre-employment ID number (SSS, TIN, PAG-IBIG, PHILHEALTH), and Medical Examination. Your health is important to us. We want you to be physically fit for work to jumpstart an exciting career with Stefanini.
TIN is applicable for applicants with work experience only.
Immediately submit your required documents to our Recruitment Team when advised.
Job Requirements
Details:
What Will You Do?
Monitor Tier I service desk calls and provide associated feedback via electronic audits
Monitor Tier I and Tier II ticket activity, providing feedback through written audits
Audit and assess hardware management in client-provided database
Evaluate and provide feedback on less-than-favorable customer surveys
Assist as interface between the client and Stefanini during launches
Recommend and implement changes to operational processes and practices
Research, organize and document training materials for both Tier I service Desk and Tier II Deskside training
Assist in the development of curriculum that includes the creation of manual, references and support materials
Maintenance of refresher training materials, classroom rosters and training records
Classroom setup and teardown
May require one-on-one coaching to help prevent repeat quality issues
Other responsibilities as assigned
What You Need To Succeed?
University graduate or equivalent required
With prior Helpdesk and Operations experience
1 - 2 years QA experience
Effective communication skills
Excellent organization skills
Knowledgeable in project launches
Knowledge of call center operations is a must
Attendance and schedule adherence are requirements of this position
May require additional project-specific training
Stefanini
Who We Are
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (helpdesk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 24,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
Here Are Some Tips And Guidelines To Help You Better Prepare With Your Application With Us:
Complete your primary government mandated pre-employment ID number (SSS, TIN, PAG-IBIG, PHILHEALTH), and Medical Examination. Your health is important to us. We want you to be physically fit for work to jumpstart an exciting career with Stefanini.
TIN is applicable for applicants with work experience only.
Immediately submit your required documents to our Recruitment Team when advised.
Job Requirements
Details:
What Will You Do?
Monitor Tier I service desk calls and provide associated feedback via electronic audits
Monitor Tier I and Tier II ticket activity, providing feedback through written audits
Audit and assess hardware management in client-provided database
Evaluate and provide feedback on less-than-favorable customer surveys
Assist as interface between the client and Stefanini during launches
Recommend and implement changes to operational processes and practices
Research, organize and document training materials for both Tier I service Desk and Tier II Deskside training
Assist in the development of curriculum that includes the creation of manual, references and support materials
Maintenance of refresher training materials, classroom rosters and training records
Classroom setup and teardown
May require one-on-one coaching to help prevent repeat quality issues
Other responsibilities as assigned
What You Need To Succeed?
University graduate or equivalent required
With prior Helpdesk and Operations experience
1 - 2 years QA experience
Effective communication skills
Excellent organization skills
Knowledgeable in project launches
Knowledge of call center operations is a must
Attendance and schedule adherence are requirements of this position
May require additional project-specific training
Stefanini
Other Info
Pasay City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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Stefanini
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Stefanini jobs
Pasay, Metro Manila
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