qa Support professionalMedRisk Philippines

Position Summary
Quality Assurance Professional (Support) is responsible for supporting all the teams within the Consumer Affairs Department by consistently providing an easy, efficient and productive customer experience for internal and external clients.
Essential Responsibilities & Duties:
All Support Tasks are handled in a Weekly Rotation
Monitor, work and complete emails in the Customer Support and Sedgwick Inboxes
Communicate professionally and confidently to requests received from clients, providers, patients, etc.
Work the Referring Office Unknown Reports
Work Undeliverable Emails that bounce back from Salesforce EOCs
Identify potential or existing system and/or procedural challenges and notify Supervisor, assist in resolution if needed
Consistently meet MedRisk Customer Support Service & Quality standards
Work within a team to accomplish an overall goal, while still maintaining personal performance standards
Assessing a file quickly to determine if the proper course of action is being followed
Complete special projects or tasks as assigned by the Supervisor.
Qualifications
Excellent verbal and written customer service skills demonstrating a can-do attitude.
Highly developed problem-solving skills.
Strong data entry skills
Detail oriented and solid organizational skills
Solid MS Word, Excel and Outlook experience
Must have ability to multi-task and work independently
Bilingual in English and Spanish is a plus, but not required
Educational Requirements
Bachelors Degree preferred or industry experience equivalent
*Must be willing to work on night shift
*Preferably residing within Metro Manila only. Candidates in Cavite, Rizal, and Bulacan area are welcome to apply as long as they are amenable to report onsite in Rockwell Business Center Sheridan - South Tower, Sheridan St., Mandaluyong City
MedRisk Philippines

Mandaluyong City, Metro Manila
Permanent
Full-time