QA Supervisor (healthcare) - manila, philippinesTranscom

Transcom is looking for talented individuals like you to join our awesome team! Be the next QA Supervisor for our Transcom Pasig site.Join our Transcom Family as a QA Supervisor!The QA Supervisor is directly responsible for managing product knowledge, efficiency, quality, and effectiveness for his/her team. His/her daily activities primarily focus on effectively leading and managing a team of Quality Analysts to meet company objectives in all areas of employee, client, and shareholder satisfaction. This especially includes the developing competencies of the Quality Analyst and ensuring that behaviors are in alignment with Transcom's vision and goals.Responsibilities:This position requires effective execution in key focus areas. Additional responsibilities may be added as the needs of the business change and expand:PeoplePromote communication and be open to feedback.Keep motivation high by adapting the leadership style to individual needs.Create an environment conducive to success by promoting and recognizing initiatives.Ensure high employee satisfaction and attendance.Promote teamwork and cooperation amongst team members and colleagues.Lead by example.Take full responsibility and the required action on disciplinary procedures.Ensure that all members of the team meet targets consistently and effectively while maintaining quality standardsPerformanceUnderstand and meet production targets for different client projects, goals, and actionsReview, create, and present monthly analysis to build actions for campaign performanceComplete designated weekly, monthly, and quarterly tasks assigned by your managerKeep the team aligned with COPC, company, and client requirementsEnsure team completion for other assigned tasks within the specified timeReview and evaluate performance reportsMeet targets for the team while maintaining best practices and aligning to company and client standards. If necessary, set up individual targets and goals for each quality analystTake full responsibility for team resultsSet priorities within the expected or assigned tasks, to maximize own time managementPropose and promote motivational activities as directed by the company/managerUtilize coaching sessions to identify your successes with your team or an individualSchedule Adherence must be reviewed daily, and weekly to avoid payroll anomaliesAssist with employee and self-alignment by minimizing absenteeism (
4%) every monthComplete monthly coaching and triad sessions that are documented via a ticket and formBe able to present information confidently and accurately to quality, operations, or other departments in weekly, monthly, or quarterly meetingsQualityHave a clear understanding of quality expectations for the specified client's products and servicesSet up quality goals for the team to meet and exceed Client and Transcom expectations, including both calibrations and monthly spot checksBe a specialist in quality observation and evaluationPromptly respond to disputes for your teams evaluations as needed while staying objectiveMonitor performance to ensure that each assigned Quality Analyst provides quality feedbackMonitor and complete calibrations with Clients as scheduledProvide continued teaching and coaching to reach set goals and targetsFollow up on quality goals within the team, and create actions to address issues as neededWhat we are looking for:To be successful in this role you must...Able to demonstrate proficiency in the English language; written and verbalBachelor's degree or minimum 6 months previous managerial work experienceExperience in similar job role, or a good understanding of the role and responsibilitiesHave the ability to set SMART/GROW targets within the teamAbility to analyze results and make decisions based on facts and figuresAbility to quantify and understand results and how to effectively identify root causesHave worked with figures and understand basic mathematics needed for reporting, analysis, and differentiation purposes.Have strong organizational and time management skillsBe focused on setting clear objectives and priorities.Good understanding of mobile and computer technologyAbility to provide a quiet distraction-free work environmentAbility to work a flexible scheduleSuccessful verification of required equipment that meets client minimum requirementsSuccessful completion of criminal background check or HR screening requirementsIt will help if you...Previous quality experienceHave led a team of peopleHave worked in a call center environmentHave worked in a performance-driven environmentHave experience working in a virtual environmentWhat's in it for YOU!Driven by our "Malasakit" culture, we make certain that our team members are well-cared for. Hence we are providing these employee benefits, which you'll be able to utilize once you join our team!Day 1 HMOMeal & Transportation AllowanceRice SubsidyClothing Allowance24/7 TeleconsultFree Psychologist ConsultationIn-house & Online PharmacyScholarship ProgramRetirement FundFree Meal & Medicine (through Transcom's Tap Card Rewards)Loyalty IncentivesAccidental & Life InsuranceFree Shuttle ServiceWhat Life at Transcom is like!At Transcom, we're relentlessly committed to our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care, and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together.We are highly driven by our "Malasakit" culture. Transcom, in its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us.
Transcom

Manila City, Metro Manila
Permanent
Full-time