QA ManagerHCM Nexus

Driving quality deployment in the Delivery Center Driving customer Impact Projects Driving Six Sigma and Lean Deployment Driving quality deployment in the Delivery Center Driving customer Impact Projects Driving Six Sigma and Lean Deployment Driving QNS for the aligned area Driving SLA adherence / Customer CTQ Ensuring all parameters are met and corrective and preventive actions are taken Driving VOC/ CSAT / NPS actionable across the team and maintain/improve the scores Driving inputs from VOC/ CSAT / NPS for improvements Contribute and present in client/customer reviews/meetings Adhere to compliance to Quality standards (ISO) Do goal setting with the team and ensure effective and measurable reviews and feedback mechanisms (MRM, Operations-review, dashboards, BQCs) Follow appraisal and feedback mechanism Driving Continuous Improvement projects Initiate and best practice sharing across the team Driving people development by aligning to the Quality DNA program Driving culture of data based decision making Adherence and completion of WNS Quality Role Roadmap requirements. Will also manage a team of Quality Analysts and will be responsible for coaching, mentoring and guiding the team to achieve quality goals and targets. Qualifications: - Certified Six Sigma Black Belt - BPO experience
Monster

Metro Manila
Permanent
Full-time