ps operations AdministratorFive9 Inc.

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. PS Operations Administrator We're on the lookout for exceptional talent right within our incredible team! The PS Operations role allows for huge career growth with visibility from Services Senior leaders. This role provides a broad view of the company and working cross-functionally. You can make a global impact in services operations. Qualifications: 2 years minimum professional/systems/administrative work experience. 2 - 4 years of professional services industry specific experience or any other combination of relevant experiences. 1+ years of Salesforce Experience expected. Project Management experience is preferred. What you do: Support the Professional Services (PS) and other Services team members with any issues surrounding our Professional Services Automation Tool (Certinia FKA FinancialForce PSA). Manage PSA System inquiries through PS Operations E-mail inbox, PSA help Slack Channel, and direct communications. Continuously improve processes and systems working cross functionally with PS, PMO, Partner, IT, Accounting, and Finance teams Document processes to create standardization. Revenue Assurance to help maximize and accurately capture revenue. Data Governance to ensure we have accurate reporting for executive leadership. Complete your duties with a good attitude and come into work excited about how you add value to the company. Relentless learning to advance our personal skills that allow us to grow in our careers. Continuously learn new parts of the business and take on more responsibility. Explain the reasons for a task, where their resources are located, and guide them to self-service Clear roadblocks in PS processes and systems to make the PS Team's work life easier. Translates business requirements to IT speaking the language of SFDC/Certinia PSA Objects, Fields, Automations, and more. Drives revenue recognition for unique project/opportunity situations by partnering with accounting. Partner with manager on complex problems that arise from new processes, technologies, and/or new organizations added into services. Ensure team work-life balance by covering duties of teammates when they are on PTO. How you work: Empowered to impact and improve the business. Autonomy and freedom to make mistakes and learn from them. Proactively applies critical thinking to come up with solutions and recommendations. Responsive with a sense of urgency Daily prioritization Service-oriented Goal-oriented Detail-oriented #LI-MB1 Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy . California residents, view our Privacy Notice here: . Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9. Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.
foundit

Manila City, Metro Manila
Permanent
Full-time