ps build adv isorRingCentral

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic and the US, as well as from comprehensive Work-from-Home environm Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia's largest outsourcer to the Philippines. We have 15-years' experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. RingCentral is the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. We're a $1.5 billion company that's growing at 30+% annually and we're expanding our Global Service and Support (GSS) Team to make sure we stay ahead of the competition. Acquire BPO is currently looking for PS Build Advisor to support us, RingCentral: The Professional Services Build Advisor is a role in the Professional Services Department. As a Professional Services Build Advisor you will work in a collaborative team environment to ensure the implementation of projects is successful. You will wear a variety of hats to ensure the life cycle of project plans are completed in successful timelines. This may include working directly with our customers to ensure adoption of the RingCentral system, or working internally to complete the implementation of a project plan. Since our system is Cloud-based you must be quick to learn and tech-savvy. Perform Build work for ProServ contracts partnering with Unified Client and Contact Center Project Managers. Teach customers how to initially setup their RingCentral account and all the items included within. Determine the causes of client pain-points and eliminate them where they hide. Review, teach and explain complicated call routing and how to set it up in an environment where there are five possible ways to achieve the same goal. Guide clients through a new world of web-based user interfaces, mobile apps, and computer-based software configurations. Excellent communication and collaboration skills internally and client facing. Time Management: ensuring your calendar's appointments are scheduled, able to track issues and questions that come up, and keeping detailed notes of what has happened throughout the entire process. Scheduling skills are required as a typical day could include 5 to 6 meetings, while juggling phone calls, answering emails and updating notes in between each meeting can occur. Ability to handle escalated issues and know when to escalate issues that require immediate attention. Desired Qualifications: Strong technical understanding of the RingCentral solution portfolio Experience in handling Unified Communications platform Experience with porting telephone numbers (preferred) Strong and effective customer communication skills. Experience working with Salesforce.com Must possess strong analytical skills with the ability to identify, analyse, interpret and solve both practical as well as highly complex problems. Must possess excellent computer skills including extensive spreadsheet knowledge, and word processing. Windows based software and Excel required. Experience in Microsoft Word, Excel, PowerPoint, and MS Project preferred. 5+ years in customer focused role - post sales technical support Desired background of the contact center platform and tools (e.g InContact, Five9, Studio Ability to work efficiently in a highly demanding, team-oriented and fast paced environment. Self-motivated with the ability to dive right in, be effective and make a difference. Occasional on-call after-hours work may be required as needed What we offer: We offer all the work/life benefits you could ever want, (and none of the micromanagement.) Hybrid work set up Comprehensive HMO package (medical and dental) Personal Time Off Leaves Monthly or Quarterly Performance Bonus Employee Assistance and Wellness Programs To know more about the Acquire-RingCentral Manila collaboration, you may visit By completing your application for this role, you: Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities Have read and agreed to our
Monster

Manila City, Metro Manila
Permanent
Full-time