property Management assistantSM Investments

Job Description
General Duties
To ensure that all within warranty post-turnover concerns will be attended to accordingly.
Detailed Duties
1. To ticket in the Customer Relationship Management (CRM) system all post turnover concerns and concerns
relating to unit discrepancies that are being endorsed by the Property Management Office and/or Customer
Service Department (CSD).
2. To monitor the progress and closure of the CRM tickets under the following subcategories:
Turnover Concerns:
- Project common area concerns (discrepancy and readiness of amenities, lobbies, hallways etc.)
- Request for compensation due to delay in turnover (not accepted unit)
- Concern regarding working capital and condominium dues payment
- Discrepancy in unit delivered/deliverables
- Discrepancy in parking slot due to technical issue
- Unit combination concerns
- Install/uninstall unit deliverable/standard finishes
Post-Turnover Concerns:
- Copy of the as-built plan or unit layout/key plan
- Service of Property Management and other staff (security, housekeeping, technician etc.)
- Temporary parking slot
- Concern regarding working capital and condominium dues payment due to delay in turnover
- Request for compensation due to delay in turnover (accepted unit)
- Condominium Corporation Concern / For Board of Trustees disposition
- Furniture and appliances warranty concerns within and beyond 7 days from acceptance of unit
- Unit defects within and beyond the Defects Liability Period (DLP) of the project
- Discrepancy in unit deliverables due to undelivered/un-installed standard unit finishes and furniture
3. To ensure that all unit owners will be informed of the updates on their concern/s either via phone call, email
or letter.
4. To prepare a report on the status of all ticketed post turnover concerns in CRM that will be submitted to the
Property Management Supervisor - Post Turnover on a monthly-basis.
Professional Eligibility
Skills
1. Must be focused, driven and a team player.
2. Can work under pressure.
3. With proficient oral and written communication skills.
4. With good presentation and facilitation skills.
5. Must be computer literate.
Education
Must be a graduate of any four year course from a reputable college or university BS Property Management
graduate is an advantage.
Experience
Preferably with at least 1 year of work experience related to communication to clients/buyers from a
reputable property developer/ real estate.
Responsibility
1. To ticket in the Customer Relationship Management (CRM) system all post turnover concerns and concerns
relating to unit discrepancies that are being endorsed by the Property Management Office and/or Customer
Service Department (CSD).
2. To monitor the progress and closure of the CRM tickets under the following subcategories:
Turnover Concerns:
- Project common area concerns (discrepancy and readiness of amenities, lobbies, hallways etc.)
- Request for compensation due to delay in turnover (not accepted unit)
- Concern regarding working capital and condominium dues payment
- Discrepancy in unit delivered/deliverables
- Discrepancy in parking slot due to technical issue
- Unit combination concerns
- Install/uninstall unit deliverable/standard finishes
Post-Turnover Concerns:
- Copy of the as-built plan or unit layout/key plan
- Service of Property Management and other staff (security, housekeeping, technician etc.)
- Temporary parking slot
- Concern regarding working capital and condominium dues payment due to delay in turnover
- Request for compensation due to delay in turnover (accepted unit)
- Condominium Corporation Concern / For Board of Trustees disposition
- Furniture and appliances warranty concerns within and beyond 7 days from acceptance of unit
- Unit defects within and beyond the Defects Liability Period (DLP) of the project
- Discrepancy in unit deliverables due to undelivered/un-installed standard unit finishes and furniture
3. To ensure that all unit owners will be informed of the updates on their concern/s either via phone call, email
or letter.
4. To prepare a report on the status of all ticketed post turnover concerns in CRM that will be submitted to the
Property Management Supervisor - Post Turnover on a monthly-basis.