Project ManagerKeywords Studios

Job Description:
Responsible for the deliverables associated with various Keywords Studios gaming
projects
● Act as a brand champion, ensuring a positive, clear and consistent experience for
clients and the studio as a whole
● Manages effective engagement and communication with the account team leads,
resource personnel and business stakeholders
● Implement and monitor metrics to evaluate success and ROI of site projects and
initiatives
● Defines the account scope, approach and resources required as well as mobilizing
site resources to meet client demands.
● Ensures all regular progress reporting and actions are timely, accurate and
transparent
● Reviews and approves key project documentation deliverables (e.g. Requirements
and specification document)
● Carry out all other related tasks
● Responsible for the Service quality delivered from our Manila office
● Participate in the documentation and training materials of the Manila office
● Decides on promotions for Senior Agents and Team Leads
● Manage large accounts operated from the Manila office (including discussion with
clients and requests management)
● Interact with Project Managers from other studios
● Works with the Service Line Director to improve the department.
● Possible travels to improve Customer Support best practices on various locations. ● Possible travels to visit clients and welcome them in our Manila office
Requirements:
critical thinking and problem solving skills
● planning and organizing
● decision-making
● communication skills
● persuasiveness
● influencing and leading
● delegation
● team work
● negotiation
● conflict management
● adaptability ● stress tolerance
● Preferably Sr. Operations Manager level from a BPO or gaming company
● Preferably have experience in training organizational development in a BPO
environment.
● Relevant hands-on P&L experience
● Develop, facilitate and monitor key performance standards.
● Ability to analyze data and write clear, concise reports
● Experience in moderation
● Ability to establish and maintain effective working relationships with supervisors,
Project Managers, subordinates and the public.
Benefits:
Competitive salary and benefits
Fun working environment
Working with the biggest names in the gaming industry
Keywords Studios

Pasig City, Metro Manila
Permanent
Full-time