Program specialist iiUber

As a Program Specialist II in the Center of Excellence (COE):
You will collect, track, analyze and maintain reports and data that aid US&C Outreach Innovation towards effective and data driven decision making
You will assist the Program Specialist III in performing entry to mid-level tasks within US&C Outreach Innovation
You will work independently as skill level allows and asks for help when needed so as to avoid delays.
What the Candidate Will Do
Understand process participants and how his/her decision makes an impact
Able to execute on the ideas proposed
Identify process gaps and propose feasible solution
Drive process improvement and alignment by proactively flagging gaps and actively participating in creating appropriate action plans
Upon the absence of leads, closely monitor the US&C Outreach Innovation's Project Board
Stay updated on all product updates and raise unresolved questions with the Stakeholders
Lead and implement project or improvement initiatives for focus COSes and the entire LOB
Understand the impact of each job task on customer satisfaction
Appropriately escalates challenges or ideas with proper context. / Prioritize customer and organizational needs above personal ones
Meet basic customer expectations while accomplishing work and meeting baseline quality and efficiency standards
Create short-term & long-term plans and timelines for executing assigned tasks
Communicate status (including changes and other important issues) to relevant audience in an efficient format
Anticipate challenges and escalates appropriately
Preempt resolution to questions by anticipating stakeholder needs to improve overall satisfaction
Resourceful by finding new ways of tackling problems (this is very in line with Uber values of being an "owner"
Prioritize accuracy and attention to detail
Basic Qualifications
Must be a regular employee of Uber for at least 1 year
Must have passing performance scorecard for the past 3 months
Must not be currently enrolled in any performance improvement plan
Must not have any active disciplinary action on record upon application
Must be willing to work on holidays and shifting schedules
Must have solid expertise in Google Sheets and other G Suite applications
What the Candidate Will Do
Strong verbal and written communication skills
Solid problem solving, critical thinking and analytical skills
Experience in quartile management and in mentoring new hires
Background in continuous improvement, innovation and project management
Background in data visualization and presentation
At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
Uber is committed to a safe workplace. We have implemented COVID-19 safety protocols that meet or exceed local public health guidelines. Workplace safety remains our number one priority. As a result, and depending on the workplace location, Uber either requires* or recommends employees be vaccinated to access any of our facilities; this is subject to change solely at the Company's discretion.
Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [Protected Info]
Uber

Mabalacat, Pampanga
Permanent
Full-time