Production specialistWipro

Job Description:
*Perform pre-call analysis of patient outstanding and check status by calling patients and responding patient calls with complete details towards closure
Maintain adequate documentation in the client software based on interaction with patients
Record after-call actions and perform post call analysis for the claim follow-up
Assess and resolve enquiries, requests and complaints attending a patient call to ensure that patient enquiries are resolved at first point of contact
Provide accurate claim information to patient, research available documentation including authorization, nursing notes, medical documentation on client's systems, interpret explanation of benefits received etc prior to making call
Perform analysis of outstanding data and understand the reasons for non-payment, use appropriate codes to be used in documentation of the reasons for denials / underpayments.
UG/PG Graduation in any stream with excellent comm skills in English (Written and Spoken)
Wipro

Cebu City, Cebu
Permanent
Full-time