Production specialistWipro

Educational Qualifications
Graduate in any field
Work Experience
experience in Customer Service, Sales Order management in Retail/Consumer/Manufacturing domain is preferred
Japan working hours.
Sales Order Management Operations including - Alerts & Exceptions, Incident and Problem Tickets, Reports & Manual Processes
Action Sales Orders by following step by step processes documented in client provided SOPs
Create incident tickets for Sales Orders that are not able to be actioned
Manage and report on Sales Orders needing action until resolution
24/7/365 production monitoring
24/7/365 production support
Update/respond to Pending Tender forms for system or transactional error in Sales Order to correct inventory variances that stores are unable to correct themselves
Create, respond and validate incident and problem tickets based on processes documented in SOPs
Other requirements
Responsible for completing login hours and adhering to break schedules. Manage progress of Sales Orders within committed time lines.
Responsible for meeting all client metrics as per the SLA.
Attend respective team meetings/huddles.
To update oneself with changes in the process flow or in the company and/or floor policy
Accept & incorporate regular feedback from the immediate supervisor based on performance & behavior.
Ensure compliance to floor & company policies.
Production of customer reporting using MS-office Suite (MS Word & MS Excel) if required.
Educational Qualifications
Graduate in any field
Work Experience
experience in Customer Service, Sales Order management in Retail/Consumer/Manufacturing domain is preferred
Japan working hours.
Wipro

Cebu City, Cebu
Permanent
Full-time