product support technician ( Night shift)The Back Room
Workplace: MetroManila, Manila, Makati
Salary: Agreement
Work form: Full time
Posting Date: 10/11/2025
Deadline: 29/02/2024
Want to be part of a community that focuses on work-life balance, provides competitive salary and fantastic opportunities?
Backroom Offshoring Inc. is a KPO company experiencing strong dynamic growth and we want you to be part of it!
Position Summary:
The product support technician provides the second level of support for customers. The technician assumes ownership of cases assigned by the support team supervisor or open tickets in the support queue. The product support technician will follow through until the case has been resolved, or it's been reassigned to another technician. Product Support Technicians are responsible for working with product developers and other technicians in order to provide efficient support for the customer. In addition, product support technicians will be responsible for promoting company-wide events and promotions that are relevant to the customer. Providing online product training might also be required.
Primary Duties and Responsibilities:
Provide product support to customers
Resolve cases in a timely manner
If cases cannot be resolved in a timely manner, follow-up with the development team, support team, and customer will be required.
Create support tickets for customers as requested or needed
If cases cannot be resolved in a timely manner, follow-up with the development team, support team, and customer as required.
Participate in requested product trainings or staff meetings
Product Testing and Training for both technician and customer
Experience and Education Requirements:
Experience working with providing phone support or assistance to customers
High School Diploma or Equivalent
Background in Nursing or Medical Training a plus
Working Conditions and Special Demands:
Reliable computer with internet access required.
Availability during 8am-5pm PST timeframe.
Headphones or Headset with a Microphone
Access to a quiet environment
Benefits:
Government Mandated Benefits
Night differential bonus
HMO Coverage
Service Incentive Leaves upon regularization (maximum of 15 credits)
13th month pay and other bonuses
Birthday Leave
Bereavement Leave (3 consecutive days)
Meal allowance and perfect attendance bonus upon regularization
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The Back Room
Backroom Offshoring Inc. is a KPO company experiencing strong dynamic growth and we want you to be part of it!
Position Summary:
The product support technician provides the second level of support for customers. The technician assumes ownership of cases assigned by the support team supervisor or open tickets in the support queue. The product support technician will follow through until the case has been resolved, or it's been reassigned to another technician. Product Support Technicians are responsible for working with product developers and other technicians in order to provide efficient support for the customer. In addition, product support technicians will be responsible for promoting company-wide events and promotions that are relevant to the customer. Providing online product training might also be required.
Primary Duties and Responsibilities:
Provide product support to customers
Resolve cases in a timely manner
If cases cannot be resolved in a timely manner, follow-up with the development team, support team, and customer will be required.
Create support tickets for customers as requested or needed
If cases cannot be resolved in a timely manner, follow-up with the development team, support team, and customer as required.
Participate in requested product trainings or staff meetings
Product Testing and Training for both technician and customer
Experience and Education Requirements:
Experience working with providing phone support or assistance to customers
High School Diploma or Equivalent
Background in Nursing or Medical Training a plus
Working Conditions and Special Demands:
Reliable computer with internet access required.
Availability during 8am-5pm PST timeframe.
Headphones or Headset with a Microphone
Access to a quiet environment
Benefits:
Government Mandated Benefits
Night differential bonus
HMO Coverage
Service Incentive Leaves upon regularization (maximum of 15 credits)
13th month pay and other bonuses
Birthday Leave
Bereavement Leave (3 consecutive days)
Meal allowance and perfect attendance bonus upon regularization
Powered by JazzHR
The Back Room
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Makati City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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