Product support representativeRingCentral

Job Description
Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia's largest outsourcer to the Philippines.
We have 15-years experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence.
As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.
RingCentral is the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
What we offer:
RingCentral offers perks and benefits for all aspects of your work/life:
. Hybrid Work Setup Arrangement until further notice
. HMO coverage on Day 1 for the employee
. HMO coverage after Day 90 for 3 free dependents
. Personal Time Off
. Performance-based incentives (e.g., MBO, commission, etc.)
. Mental Health support and unlimited free sessions with a Psychologist through Mind You
. Fun wellness and employee engagement programs
Say hello to possibilities
It's not every day that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device
Say hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).
It's not everyday that you consider starting a new career. We're Acquire BPO, and we're happy that someone as talented as you is considering this role. First, a little about our client, RingCentral is a $2 billion global leader in cloud-based communications and collaboration software. RingCentral is fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
We're currently looking for: Product Support Representative
Product Support Representative who can apply the knowledge of RingCentral services, VOIP technology and networking hardware and software. Provide technical support to RingCentral's customers.
Troubleshoot and repair RingCentral's solutions. Understand network architecture required to support RingCentral's VoIP services.
Recommend network hardware, software and design elements.
Answer technical questions, solve technical problems and suggest appropriate workarounds.
Provide quick and accurate handling of support interactions - phone, chat, screen sharing & email.
Handle and resolve customer inquiries, questions, complaints, and billing concerns with the highest degree of courtesy and professionalism utilizing all resources available given to Tier 1 Representatives.
Offer alternative solutions when appropriate if the issue is beyond the representative's training and scope of responsibility with the objective of resolving the customer's concerns.
Adhere to schedules, guidelines, and requirements in accordance with the Company's set policies and procedures.
Adhere to quality and performance requirements as set by business aligned with the periodic performance evaluation, must be willing to undergo further training and assessment if the business needs.
Requirements:
At Least High School Graduate
At least 1 year of working experience in Technical Support is required for this position
Excellent English communication skills
Basic Knowledge on VOIP, networking, routers and modems
Strong customer service orientation
Experience configuring, updating and supporting VOIP solutions in a multi-location environment is a plus
Ability to work efficiently in a highly demanding, team-oriented and fast paced environment
Networking, IT or telecommunications certification is a plus
Applicants must be amenable to work at night
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