Product sppt tech advisor 1IQVIA

IQVIA has cloud-based product offerings commercial technology solution, Orchestrated Customer Engagement (OCE) and Master Data Management (MDM) and IQVIA Data ware house solutions, etc...which will be used by some of the world's leading healthcare and life-science organizations. Our continued growth has created new opportunities.
Job Responsibilities:
Will be working inside a team of other technically minded individuals.
Responsible to analyze, troubleshoot and solve the delivery/production (tier 2 or tier 3) team and direct client reported issues.
Analyze, troubleshoot and report on business critical customer issues.
Partner with Product Development to resolve customer reported bugs.
Proven proactive follow up.
Establish and grow a friendly, professional rapport with existing and new customers and partners.
Collaborate and communicate effectively across all levels of management to both external and internal stakeholders.
Ability to reliably and correctly estimate your time to resolve technical problems and a clear understanding of your limitations for escalation purposes.
Should take the responsibility of the cases assigned till the issues are solved and responsible to maintain the issue tracking up-to-date including the communication with the involved stakeholders.
Meet individual performance goals, including weekly and/or annual efficiency goals.
Communication:
Should be able to communicate through emails for the issues with the submitters with clarity.
the mails should be detailed to a level that the submitter is able to understand as the submitters are from different regions.
Should be able to understand the issues reported by the delivery teams/clients and clearly explain the solutions and reasons for the issues through the mails/during discussions
Should be able to communicated from the frontline with the client contacts directly in line with support issues reported from the clients directly
Ability to understand the priorities and solve the issues according to the timelines expected as the client team projects
Job Requirements:
Educational Qualification: Graduation B.E(C.S.E/IT Only) or B.Tech(C.S.E/IT Only) or Post graduation M.C.A or M.Sc.(IT or Computer Science)
Minimum 2 to 4 years of related work and a minimum of one to two (1 to 2) years of experience working in a technology support and product support position with small to medium sized businesses or team.
Willingness to work in Night Shifts covering US hours( 10 PM IST to 6.30 AM IST)
Demonstrated analysis and problem solving skills.
CRM (Salesforce.com) - Salesforce Admin experience
Exceptional written and oral English language communication skills and experience producing documentation such as FAQs or Knowledge Base articles
At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at .
IQVIA

Manila City, Metro Manila
Permanent
Full-time