Process Improvement & integration associateJPMorgan Chase

Job Category: Automation OperationsJob Description:Shape the future of operational excellence with our Optimization, Insights, & Development team. Join us to drive impactful change and improve client and employee experiences. Unlock your potential by collaborating across functions and leading initiatives that deliver measurable outcomes. Be part of a team dedicated to continuous improvement and professional growth. Make your mark by implementing solutions that matter.Job Summary
As an Optimization Senior Associate in Shared Services - Client Onboarding & Service, you will be part of the Optimization, Insights, & Development team focused on delivering measurable process improvements. You will lead tactical initiatives from intake to implementation, collaborating with stakeholders to enhance efficiency and experiences. You will use proven methodologies to drive change and ensure compliance with firmwide standards. Your role will empower you to make a meaningful impact across operations.Job Responsibilities
Identify inefficient, manual, or redundant processes and lead improvement efforts
Manage initiatives from problem definition through implementation and post-delivery measurement
Apply methodologies such as Lean, Six Sigma, or Agile based on the problem statement
Define KPIs and deliver quantifiable results reflecting business outcomes
Engage partners and stakeholders across functions to drive alignment and remove barriers
Create and maintain clear documentation, tailoring materials for various audiences
Ensure all process changes comply with firmwide policies, risk controls, and compliance standards
Share insights and best practices to support continuous improvement across Shared Services
Required Qualifications, Capabilities, and Skills
Experience gathering and analyzing complex processes with business risk comprehension
Proven ability to manage projects from inception to completion, ensuring timely delivery
Experience applying process improvement methodologies such as Lean, Six Sigma, or Kaizen
Excellent communication and interpersonal skills for effective teamwork
Strong analytical skills with proficiency in data analysis
Flexibility to adapt to changing business needs and environments
Commitment to continuous improvement and personal growth
Preferred Qualifications, Capabilities, and Skills
Bachelor's or higher degree
Advanced skills in business analysis, design, development, testing, and deployment
Certification in Lean Six Sigma (Green Belt or Black Belt) is a plus
About Us:JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.About the Team:J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.
JPMorgan Chase

Cebu
Permanent
Full-time