Process Engineer i - sales engineeringFactSet Research Systems

One of FactSet's key differentiators is the incorporation of client proprietary data in all aspects of FactSet's products via sophisticated, technical workflows consisting of automated extraction, transformation and load (ETL) processes personalized for each client. To support complex deals for these workflows across all Strategic Business Units, Sales Engineering is building an advisory practice to promote re-usable technology, integration and process best practices that drive scale and innovation in our clients' target operating model.
To help achieve the goals of Sales Engineering, and to complement the implementation specialists, engineers, and support teams, Process Engineers act as subject matter experts in the design, optimization, and oversight of all client processes. Process Engineers learn the purpose of client processes and what works well and why, document ideal process designs, and apply scalable best practices across many FactSet products. The necessity for continuous evaluation and iteration of our technology and processes means that an ideal process engineer will possess a drive for constant improvement, and the interpersonal and organizational skills to manage complex projects from start to finish.
A successful candidate will have the ability to produce clear and concise documentation of technical workflows as well as an ability to recognize patterns, normalize them into repeatable procedures, and effectively disseminate those procedures so that support teams execute them precisely and repeatedly.
Responsibilities
Review and optimize existing workflows between clients and FactSet
Manage and enforce standards for onboarding of new clients into FactSet's integrated suite of services designed to help clients ensure consistent, accurate, and timely data
Perform forensic and root cause analysis of job, infrastructure, and client workflow failures
Act as an escalation for support & implementation teams dealing with new or complicated issues
Work with experienced process engineers to streamline existing support procedures and implementation guidelines, and generate tool enhancement requests
Desirable Candidates Will Have the Following Qualities
Strong background in technical communication, writing functional requirements, instructions, or procedures
Experience designing, optimizing, and supporting automated ETL processes
History of leading projects and interfacing with technical and nontechnical teams
Excellent presentation and interpersonal skills
Strong analytical and problem solving skills
Genuine interest in both technology and finance
FactSet Research Systems

Manila City, Metro Manila
Permanent
Full-time