process ASSOCIATEHCLTech

DesignationPROCESS ASSOCIATENo. of Positions10Skill (Primary)Functional DPO-Communication-Voice and AccentExpected Date of Closure31-Jan-2026Job FamilyDelivery Operations (Voice)Employee GroupBusiness Line FTJobTrainee - Voice Operations (DPO)Job Description (Posting).About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.To learn more about how we can supercharge progress for you, visitTrainee-Voice Operations (DPO)Job Summary
The Trainee - Voice Ops plays a crucial role in ensuring customer satisfaction through effective communication and service delivery. This entry-level position focuses on handling calls, resolving issues, and participating in training to enhance service quality and operational efficiency. (1.) Key Responsibilities1. Handle Inbound And Outbound Calls Using Voice Modulation And Accent Skills To Address Customer Inquiries And Provide Accurate Information.
2. Resolve Customer Issues And Complaints Efficiently By Applying Operational Management Techniques, Ensuring High Levels Of Customer Satisfaction.
3. Adhere To Established Processes And Protocols To Maintain High-Quality Customer Service And Sla Compliance.
4. Participate In Training Sessions To Improve Product Knowledge And Communication Skills, Actively Engaging In Self-Directed Learning.
5. Gather Customer Feedback And Suggest Process Improvements To Enhance Service Quality And Operational Effectiveness.
6. Comply With Company Policies And Guidelines, Including Those Related To Confidentiality And Ethical Conduct.Skill Requirements
1. Basic Knowledge Of Voice And Accent Modulation Techniques.
2. Familiarity With Customer Service Principles And Operations Management.
3. Strong Verbal Communication Skills With A Focus On Clarity And Professionalism.
4. Ability To Engage Effectively With Customers And Team Members.Certification
1. Optional Certifications In Customer Service Or Voice Training Are Valuable.Skill Level 3 (Secondary Skill 1)Behavioral Competency (BSERV )-Reflecting-Learning Agility
HCLTech

Manila City, Metro Manila
Permanent
Full-time