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procedure WriterWells Fargo

Workplace: MetroManila, Manila, Taguig
Salary: Agreement
Work form: Full time
Posting Date: 07/08/2022
Deadline: 07/09/2022

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About Wells Fargo India & Philippines:
Wells Fargo India & Philippines is a critical component of Wells Fargo's strategy to leverage distinct advantages in doing business in a global environment. Wells Fargo India & Philippines is primarily an extension of the technology, operations, and corporate support teams of Wells Fargo. It engages in application development and support, testing, other technology functions, international operations, knowledge support, and middle and back-end banking process solutions for a wide spectrum of Wells Fargo's needs. It currently has offices in Bengaluru, Chennai, Hyderabad, and Manila.
Department Overview:
Wholesale Operations Support Services (WOSS) is responsible for all of Wholesale Operations, including risk management, communications, metrics and business analytics, and business initiatives implementation support. The WOSS Technical Writing team writes, edits, and manages supported team procedures while ensuring the procedures maintain a consistent format, voice, and level of detail.
Wholesale Operations Support Services (WOSS) has onshore technical writers that create and update procedures and other documentation for all of Wholesale Operations, including risk management, communications, metrics and business analytics, and business initiatives implementation support. The WOSS team is creating a team in Manila, Philippines to handle the publishing function.
About this role:
Wells Fargo is seeking a Procedure Writer. The Procedure Writer will work with the onshore technical writers to publish procedures on the Open Text platform. Open Text is a content management application. The WFEGS team will receive notification from the onshore technical writers when a document is ready to be published via an internal website used to track document requests.
The publishing request will provide details on the document type, when the task is due, the document itself as well as the details needed to build out the record in Open Text. The Procedure Writer will rely on the technical writing team's publishing standards and the publish request to complete the publishing process. The Procedure Writer will also work closely with the onshore technical writers to obtain further direction or answer any questions they may have.
In this role, you will:
Participate in establishing documentation guidelines and procedure audits
Review regulatory changes or partner with regulatory change agents to proactively identify required updates
Maintain document library or repository and update tables in appropriate systems
Review changes to business operations for potential impact to other documentation or resources
Create, edit and format moderately complex to complex internal manuals, materials, or other documentation related procedures and policies
Publish moderately complex web content in accordance to standards
Present recommendations for resolving moderately complex to complex problems and projects
Assist others to resolve process gaps, providing input and suggestions based on observations
Research, review and translate technical information to users
Provide guidance to less experienced staff
Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
Partner with subject matter professionals to understand business needs as it relates to procedures
Job Duties and Responsibilities:
Primary (what she/he does 80% of the time)
Managing moderately complex to complex content in OpenText within established publishing guidelines.
Providing guidance to less experience team members.
Adding revision histories and all cross references in content.
Channeling and versioning content.
Following the Service Level Agreement (SLA)
Secondary (what s/he does 20% of the time)
Quality assurance/Quality Checks
Team meetings, one on one meetings, trainings as needed
Communicate with onshore team on assignment statuses or act as a gatekeeper for request site
Required Qualifications, International:
Experience in Procedure Writing, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualification:
"3+ years of experience researching and preparing written communications OR BS/BA degree or higher in a communication focused field such as English, communications, or journalism"
Advanced Microsoft Office skills
Good verbal, written, and interpersonal communication skills
Knowledge and understanding of Content Management Systems
Strong attention to detail and accuracy skills
Experience researching and preparing written communications
Strong time management skills and ability to meet deadlines
Job Expectations:
Work schedule is 5pm-2am M-F
While Wells Fargo has fully returned to office in April, this team follows a hybrid approach (temporary) until further notice
Hire is expected to have an adequate fixed broadband connection to do work from home
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Wells Fargo

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Taguig City, Metro Manila
Permanent
Full-time

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