principal site reliability EngineerNICE inContact
Workplace: MetroManila, Manila, Taguig
Salary: Agreement
Work form: Full time
Posting Date: 08/11/2025
Deadline: 29/12/2020
Description
Principal Site Reliability Engineer
Location: Taguig City, Philippines
NICE inContact is looking for a Principal Site Reliability Engineer for our WFO Organization. Candidates will work supporting large complex enterprise software clients; they should have application, server, SQL and network background, and excellent problem-solving skills.
Brief Description
The Site Reliability Engineer works as an operational resource for a specific software application or suite of applications and accompanying infrastructure. This includes the implementation of new systems as well as providing mid-level and escalation support for other groups and working to resolve production issues in conjunction with development, operational, and architectural resources.
As a Principal Site Reliability Engineer, a Typical Day Might Include the Following:
Work with various NICE departments (Support, Product Management, R&D) and customers around the globe for end-to-end resolution of issues focusing on systemic issues and product stabilization/improvement.
Maintain high customer satisfaction throughout the entire problem resolution process, through frequent customer updates
Conduct thorough and detailed troubleshooting to provide quality support to the client, and minimize escalations
Design and develop automation processes
Strong Account Management skills
Participate in knowledge transfer activities as required
Act as an internal escalation resource for other team members, mentor, and guide them.
To Land This Gig You'll Need:
Bachelor's degree in Computer Science / Software Engineering (or similar)
12+ years of experience working within application or software support and/or installation.
4+ years of experience working within public or private cloud environments.
8+ years of experience working in a Windows-based environment including both production and personal systems.
6+ years of communicating in English in a technical field.
Experience working with WFO related software (WFM, QM, Etc...)
Experience in Web Applications support
Experience with a Backend server, AWS, PowerShell, Batch/Shell scripting.
System administration background with Group Policy, Active Directory
Experience in Database Troubleshooting and Tuning (MS SQL)
Experience as IT (Network and system) that worked on Server issues mainly
Strong troubleshooting and problem-solving skills
Experience in customer support serving global customers
Linux knowledge is an advantage
Jira experience is an advantage
Experience Preferred:
Personal Attributes:
Excellent English verbal and writing communication skills
Team player - Ability to work well in a close team environment
Fast learner with the ability to educate her/himself on relevant technologies
Ability to multitask and prioritize work
Ability to remain focused and calm under pressure
Ability to train, guide and mentor others
This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
ABOUT NICE inContact: NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE inContact provides the world's #1 cloud customer experience platform, NICE inContact CXoneTM, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.
NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.
NICE inContact
Principal Site Reliability Engineer
Location: Taguig City, Philippines
NICE inContact is looking for a Principal Site Reliability Engineer for our WFO Organization. Candidates will work supporting large complex enterprise software clients; they should have application, server, SQL and network background, and excellent problem-solving skills.
Brief Description
The Site Reliability Engineer works as an operational resource for a specific software application or suite of applications and accompanying infrastructure. This includes the implementation of new systems as well as providing mid-level and escalation support for other groups and working to resolve production issues in conjunction with development, operational, and architectural resources.
As a Principal Site Reliability Engineer, a Typical Day Might Include the Following:
Work with various NICE departments (Support, Product Management, R&D) and customers around the globe for end-to-end resolution of issues focusing on systemic issues and product stabilization/improvement.
Maintain high customer satisfaction throughout the entire problem resolution process, through frequent customer updates
Conduct thorough and detailed troubleshooting to provide quality support to the client, and minimize escalations
Design and develop automation processes
Strong Account Management skills
Participate in knowledge transfer activities as required
Act as an internal escalation resource for other team members, mentor, and guide them.
To Land This Gig You'll Need:
Bachelor's degree in Computer Science / Software Engineering (or similar)
12+ years of experience working within application or software support and/or installation.
4+ years of experience working within public or private cloud environments.
8+ years of experience working in a Windows-based environment including both production and personal systems.
6+ years of communicating in English in a technical field.
Experience working with WFO related software (WFM, QM, Etc...)
Experience in Web Applications support
Experience with a Backend server, AWS, PowerShell, Batch/Shell scripting.
System administration background with Group Policy, Active Directory
Experience in Database Troubleshooting and Tuning (MS SQL)
Experience as IT (Network and system) that worked on Server issues mainly
Strong troubleshooting and problem-solving skills
Experience in customer support serving global customers
Linux knowledge is an advantage
Jira experience is an advantage
Experience Preferred:
Personal Attributes:
Excellent English verbal and writing communication skills
Team player - Ability to work well in a close team environment
Fast learner with the ability to educate her/himself on relevant technologies
Ability to multitask and prioritize work
Ability to remain focused and calm under pressure
Ability to train, guide and mentor others
This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
ABOUT NICE inContact: NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE inContact provides the world's #1 cloud customer experience platform, NICE inContact CXoneTM, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.
NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.
NICE inContact
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Taguig City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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