Portuguese bilingualTASQ Staffing Solutions

Job Position: Portuguese Application Support Engineer
With Language Premium!
Open for candidates residing outside the Philippines willing to relocate immediately (relocation package not included) and planning to move to the Philippines.
Sites available: Taguig/Cebu
Qualifications:
2 years of experience in technical support/service desk/IT
Fluent in Portuguese and English, both written and verbal
Amenable to work in Taguig
Amenable to work in shifting schedules
Key Responsibilities:
As a Policy Experience Support Agent, you will be responsible for providing high-touch support characterized by positive, seamless, and empowering policy experience for Play developers through outbound/inbound email and proactive phone/GVC support You will work closely with partners to understand their needs and ensure that their apps comply with the latest Google Play policies You will also be responsible for investigating and resolving Play policy violations and issues This scope covers Priority Experience support for Top 100 partners
Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Investigate and resolve policy violations
Stay up-to-date on Google Play policies and best practices
Maintain reactive and proactive communications with developers to fix any policy complications they are experiencing with their apps
Maintain a schedule of consistent follow-ups based on a mix of canned responses and white-glove treatment, ensure adequate product outreach tracking and reporting to project owners
Provide high-quality support to Google Play developers and publishers and work with other teams within Google Play to improve the overall developer experience
Identify and surface key developer trends and make operational and process efficiency change recommendations to Google
Review developer codes as needed and provide clear feedback and technical support based on technical guides to developers on how to improve their app implementation
Raise technical bugs about the developer platform directly to the internal DevOps team
In addition to the duties of Policy Experience Support Agent I:
Serve as an escalation path for Support Agent I and resolve escalations
Specialize in and provide full coverage on at least one functional sub-workflow eg quality assurance, maintaining canned responses help center, training new joiners, etc, and ensure continuous optimization and process improvements in this area
Update internal playbook to further improve process documentation
TASQ Staffing Solutions

Taguig City, Metro Manila
Permanent
Full-time