player support agent - with web 3 experience (nft, crypto, Blockchain, etc.)Keywords Studios

Job Description:
*New hires are required to report onsite during the onboarding and training period then transition into a WFH setup. However, please note that team members are expected to report on-site based on business needs (client visits, company events, project-specific needs, etc.)
Provide customer service support via non-voice, email support & ticketing for gaming accounts.
Deliver timely, accurate and respectful answers to customers' questions and issues.
Utilize the internal ticketing system to log all requests and activities.
Take ownership of Customer Service incidents and work to successfully resolve them.
Escalate issues as needed.
Other duties assigned.
Requirements:
Excellent written communication
Experience in a customer support environment
Preferably with customer service experience in a BPO setting
Experience in Web 3 (NFT, Crypto, Blockchain, or similar) is required
Preferably with experience handling in-app purchases, specifically fiat payment systems or crypto
Amenable to working on a shifting schedule
Benefits:
Non-taxable Allowances
Paid Time Offs
HMO and Life Insurance
Overtime/Holiday/Rest Day Premiums
Role Information: EN
Studio: Keywords Studios
Location: Asia Pacific, Philippines
Area of Work: Player Engagement
Service: Engage
Employment Type: Permanent
Working Pattern: Full Time, Remote
Keywords Studios

Pasig City, Metro Manila
Permanent
Full-time