platform integrations support Engineer (saas)Simplesat

Company Description
Launched in 2016, Simplesat is a software startup with a mission to enable service teams to collect, analyze, and publish customer satisfaction feedback.
Measuring and improving customer satisfaction is more than just launching a survey. For feedback to have a real changing impact in an organization, it needs to connect and seamlessly integrate with critical systems like CRMs, helpdesks, and chat apps. Simplesat's focus is to make that happen by shipping early, often, listening to our customers and then doing it all over again.
Our company headquarters are in Bangkok, Thailand with a satellite office in Manila, Philippines.
Simplesat's parent company is Pronto Marketing, one of Bangkok's leading marketing agencies founded in 2008.
Simplesat is profitable and growing. We've found product-market fit. We're currently preparing for the next phase of company building where we continue to build the product and scale customer creation.
You can learn more about us on the web:
Simplesat website: https://www.simplesat.io/
Simplesat on Facebook: www.facebook.com/simplesatapp
Job Description
Simplesat's software works best when it's fully integrated with a helpdesk or CRM to collect customer feedback. After feedback is received, our API integrations will send customer feedback data to the platforms our customers are already using. We also have integrations for syncing customer data, providing alerts and notifications, or for syncing feedback between different tools.
Because of this, integrations are core to Simplesat's value proposition and growth strategy.
As the Platform Integrations Support Engineer, you will be the go to resource for building and maintaining these integrations.
The job includes, but is not limited to:
Troubleshooting and resolving integration and API related issues
Ownership of configuring and maintaining integrations built with our iPaaS (Integration Platform as a Service)
Being the liaison for regular communication between various engineering teams and customer-facing teams on issues and product changes
Maintaining Simplesat's API documentation
Creating written and video integration guides
Working with sales and marketing teams to ensure we're accurately portraying and promoting the latest and greatest integrations
Communicating with integration partners for collaboration and co-marketing opportunities
Qualifications
Requirements:
Experience with RESTful APIs, Postman, webhooks, OAuth flows, JavaScript, HTML and other integration related technologies
Proven track record of solving complex technical problems with customers and engineering
Ability to work autonomously, initiate projects and execute through to completion
Possess an innovative, problem-solving, and solutions-oriented mindset
Demonstrated ability to learn quickly, be a team player, and manage change effectively
Proficiency in ticketing, bug reporting, and other support systems
Experience with agile development processes is a plus
Must be weird
We're extremely flexible about your schedule and working location. Because this role is so critical, we'd prefer somebody who is full-time and readily available, especially during the beginning, to expedite the mind-meld.
You should be comfortable and eager to roll up your sleeves and get the work done in the early days and grow a team over time.
Additional Information
Job Benefits:
Competitive Salary
Year-End Bonus
Flexible about work times and remote work
Health Insurance
Allowance fund to better yourself outside of work
Work with a friendly, quirky team of geeks
Simplesat

Pasig City, Metro Manila
Permanent
Full-time