ph Order Management agent, non-voice (on-site)TSA Group

Company Description
TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.
We're a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands.
What should you expect from us?
15K salary package with allowance (Plus 2K upon regularisation)
Night Differential & performance based incentives
Rotating night shift from 4pm to 6am, Sunday to Thursday
Non-Voice
Office based
HMO coverage with free dependent
Life Insurance Coverage
Australian Telco Account with the chance to grow with major partnerships in Australia and in the Philippines
We promote within the company! Look no further to take the next step in your career
Awesome R&R daily floor prizes, major cash giveaways, social events like end of year parties; there's always something fun to get excited about!
Job Description
What will a normal day look like?
The Order Management Agent ensures customer satisfaction by accurately provisioning customer details into CRM tool of client and TSA (current and legacy), proactively monitoring completion, performing order remediation in a timely and effective manner. Potential contact to customers and other departments to fulfil services.
What will you do?
Enter order details into client systems to initiate commissioning of product/s
Where e required, phone customer or liaise with contractors to schedule installation and/or delivery
Investigate and take steps to rectify rejected service orders
Recontact customer/s and if required, modify orders and complete voice signature recording
Qualifications
High School Diploma (Must have least 6 months relevant experience). Vocational Diploma/Short Course Certificate, Bachelor's/College Degree (no exp. required).
Meets the typing requirement. (35WPM Non Voice)
Has critical thinking skills with a focus on issue resolution and customer satisfaction.
Can multitask and has high attention to details.
Amenable to work in Pasay for a graveyard shifting schedule.
Hit the I'm Interested button to apply!
Can you think of a highly suitable referral? Select Refer a friend now!
*Terms & Conditions apply
Additional Information
At TSA, the health, safety and well-being of our team is our number one priority!
In response to the COVID-19 pandemic we have introduced a number of robust practices to keep our team safe, such as; physical distancing measures, control measures for our visitors, temperature testing, isolation requirements where applicable and so much more. We take our responsibility to protect the health and well-being of our team and our community very seriously.
Check out our social media pages:
Philippines Office address:
14F Five E-com Center, Harbor Drive, Mall of Asia Business Complex, Pasay City, Metro Manila, Philippines 1300
SmartRecruiters

Pasay City, Metro Manila
Permanent
Full-time