ph - customer support (internal Consultant)Believe

Company Description
Believe is above all a passion for music, tech, and digital marketing, shared by over 1,500 talented people in more than 50 countries. It is a visionary and entrepreneurial spirit that drives us and makes us one of the world's leading digital music companies whose moto is to shape the future of music. Believe's mission is to develop independent artists and labels in the digital world by providing them the solutions they need to grow their audience at each stage of their career and development, in all local markets around the world, with respect, fairness and transparency.
Believe is a tribe of experts who successfully meet the challenges of the transformation of our music industry every day. It's an adventure, a human adventure, and one that is propitious and stimulating for all of us.
Finally, Believe is a story that began in 2005 and that we must continue to narrate, now, and with you.
Job Description
Ensure a good quality of answers to our Customers regarding various subjects such as content delivery or modifications, payments and reporting
Make sure to give efficient solutions and answers in a minimal delay
Contribute to create resources in our knowledge base to improve the autonomy of our clients
Training & onboarding for Artists and Labels on our tools
Qualifications
3 - 4 years in customer support/ service experience
Good communication skills with Care, Respect, Empathy
Problem solving mindset
Product knowledge
Attention to detail
Passionate about technology
A team player with positive attitude
Excellent written and verbal communication skills
Fluent in English and Tagalog
Additional Information
Believe is committed to ensuring equal opportunities in employment, regardless of origin, sex, morals, sexual orientation, gender, age, family status, pregnancy, political opinions, trade union activities, religious beliefs, physical appearance, family name, place of residence, state of health, or disability.
Believe

Manila City, Metro Manila
Permanent
Full-time