ph Customer Service Representative (telstra saves) - ref50bTSA Group

The Telstra Saves Team Member (TM) plays an integral role in executing TSA's purpose.
The goal of the TM is to support our client with acquiring, engaging and retaining our client's customer base. They achieve this by acting as a brand ambassador, representing, promoting and selling our client's suite of products and service to new and existing customers.
27K Salary package with allowance
Php *5,000 Hire Bonus!
Day to Mid shift on a Monday - Sunday, 5am - 11pm roster
HMO coverage with free dependent
Life Insurance Coverage
Australian Telco Account with the chance to grow with major partnerships in Australia and in the Philippines
Progression and development with a career path.
Who are we?
TSA is an Australian-owned business specialising in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.
We are currently looking for superstars to join our vibrant and energetic team! At TSA, not only are we customer inspired, but we are also about making you feel valued and appreciated. Here are a few work perks we have put in place to help motivate our team:
Competitive salary rates, with fantastic rewards structure
We promote within the company! Look no further to take the next step in your career
Fun, rewarding environment with "fire-downs", VIP Awards Nights, annual Rewards and Recognition
What will a normal day look like?
You will engage customers, build rapport, retain & save customers by understanding their needs and offering value added solutions that will drive brand loyalty and advocacy for Telstra. You will also be required to:
Navigate through multiple systems and customers whilst maintaining customer engagement through Inbound Calls
Address concerns from new and existing customers
Work a rotating roster, Monday - Sunday, 5am - 11pm (potential weekend and overtime shifts)
Work towards achievable Customer Service, Saves and Sales targets and KPIs
Provide class leading customer experiences
If you have previous customer service or sales experience, love technology and are looking to kick-start your career, you could be just the person we are looking for.
*Terms & Conditions Apply
Excellent communication skills
Retention & Sales background is preferred in a BPO setting
High school graduates must have at least 1 year BPO experience. College level applicants, BPO experience is an advantage
Must be goal oriented, driven and motivated to deliver results
Must have the ability to focus while multitasking
Must be analytical in finding solutions and pinpointing problems while also strategic in managing dead end scenarios & positively scripting news
Must have a positive mindset
Must be tech savvy
Applicants who supported Telstra in other companies are subject for rehire eligibility check*
Priority will be given to successful applicants with valid NBI clearance and government numbers.
Online applications preferred
Hit the *I'm Interested *button to apply!
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*Terms & Conditions apply
At TSA, the health, safety and well-being of our team is our number one priority!
In response to the COVID-19 pandemic we have introduced a number of robust practices to keep our team safe, such as; physical distancing measures, control measures for our visitors, temperature testing, isolation requirements where applicable and so much more.
We take our responsibility to protect the health and well-being of our team and our community very seriously.
Check out our social media pages:
TSA Website
Facebook PH
Instagram
LinkedIn
Philippines Office address:
14F Five E-com Center, Harbor Drive, Mall of Asia Business Complex, Pasay City, Metro Manila, Philippines 1300