ph Customer relationship officerTSA Group
Workplace: MetroManila, Manila
Salary: Agreement
Work form: Full time
Posting Date: 07/11/2025
Deadline: 12/12/2020
Company Description
We're Australia's leading specialists in CX consultancy and services.
We help grow client revenue, improve customer experience and reduce costs.
We do this by combining the most energetic and confident culture in the industry with the most sophisticated CX solutions available anywhere in the world.
By making the customer experience more personalised and more human. By giving customers more control over what help they need, when they need it. By giving the brands we work for a voice that reflects who they are.
We're a purpose driven business and our mission is clear. We endeavour to create experiences that people love, by revolutionising the way they connect and communicate with brands.
Job Description
This role is pivotal to the overall sales proposition of TSA in answering inbound phone calls and providing high level "post sale" customer service to both external & internal clients.
21K Salary package
Fixed day shift
HMO coverage with free dependent
Life Insurance Coverage
Australian Telco Account with the chance to grow with major partnerships in Australia and in the Philippines
Progression and development with a career path.
Who are we?
TSA is an Australian-owned business specialising in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.
We are currently looking for superstars to join our vibrant and energetic team! At TSA, not only are we customer inspired, but we are also about making you feel valued and appreciated. Here are a few work perks we have put in place to help motivate our team:
Competitive salary rates, with fantastic rewards structure
We promote within the company! Look no further to take the next step in your career
Fun, rewarding environment with "fire-downs", VIP Awards Nights, annual Rewards and Recognition
Here's what makes you tick....
Your friends describe you as - someone who has a great sense of humour and likes to have a laugh! You are collaborative and enjoy being part of a team, you take immense pride in your work.
Your boss describes you as - someone who has a great sense of humour and likes to have a laugh! You are collaborative and you bring a great vibe to the team, you take immense pride in your work and love being the best at what you do.
You describe yourself as - someone who can talk to people from all walks of life, you have a natural affinity for technology! You are keen to learn more, and you are always keeping up with the latest and greatest technology products.
What will a normal day look like?
You will engage customers, build rapport, retain & save customers by understanding their needs and offering value added solutions that will drive brand loyalty and advocacy for Telstra. You will also be required to:
Navigate through multiple systems and customers whilst maintaining customer engagement
Address concerns from new and existing customers
Work a rotating roster, Monday - Friday, 5am - 4pm (potential weekend and overtime shifts)
Work towards achievable Customer Service, Saves targets and KPIs
Provide class leading customer experiences
If you have previous customer service experience, love technology and are looking to kick-start your career, you could be just the person we are looking for.
Qualifications
Excellent communication skills
Customer Service background is preferred in a BPO setting
High school graduates must have at least 1 year BPO experience. College level applicants, BPO experience is an advantage
Must be goal oriented, driven and motivated to deliver results
Must have the ability to focus while multitasking
Must be analytical in finding solutions and pinpointing problems
Must have a positive mindset
Must be tech savvy
Applicants who supported Telstra in other companies are subject for rehire eligibility check*
Priority will be given to successful applicants with valid NBI clearance and government numbers.
Online applications preferred
Hit the I'm Interested button to apply!
Can you think of a highly suitable referral? Select Refer a friend now!
*Terms & Conditions apply
Additional Information
Check out our social media pages:
Philippines Office address:
14F Five E-com Center, Harbor Drive, Mall of Asia Business Complex, Pasay City, Metro Manila, Philippines 1300
SmartRecruiters
We're Australia's leading specialists in CX consultancy and services.
We help grow client revenue, improve customer experience and reduce costs.
We do this by combining the most energetic and confident culture in the industry with the most sophisticated CX solutions available anywhere in the world.
By making the customer experience more personalised and more human. By giving customers more control over what help they need, when they need it. By giving the brands we work for a voice that reflects who they are.
We're a purpose driven business and our mission is clear. We endeavour to create experiences that people love, by revolutionising the way they connect and communicate with brands.
Job Description
This role is pivotal to the overall sales proposition of TSA in answering inbound phone calls and providing high level "post sale" customer service to both external & internal clients.
21K Salary package
Fixed day shift
HMO coverage with free dependent
Life Insurance Coverage
Australian Telco Account with the chance to grow with major partnerships in Australia and in the Philippines
Progression and development with a career path.
Who are we?
TSA is an Australian-owned business specialising in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.
We are currently looking for superstars to join our vibrant and energetic team! At TSA, not only are we customer inspired, but we are also about making you feel valued and appreciated. Here are a few work perks we have put in place to help motivate our team:
Competitive salary rates, with fantastic rewards structure
We promote within the company! Look no further to take the next step in your career
Fun, rewarding environment with "fire-downs", VIP Awards Nights, annual Rewards and Recognition
Here's what makes you tick....
Your friends describe you as - someone who has a great sense of humour and likes to have a laugh! You are collaborative and enjoy being part of a team, you take immense pride in your work.
Your boss describes you as - someone who has a great sense of humour and likes to have a laugh! You are collaborative and you bring a great vibe to the team, you take immense pride in your work and love being the best at what you do.
You describe yourself as - someone who can talk to people from all walks of life, you have a natural affinity for technology! You are keen to learn more, and you are always keeping up with the latest and greatest technology products.
What will a normal day look like?
You will engage customers, build rapport, retain & save customers by understanding their needs and offering value added solutions that will drive brand loyalty and advocacy for Telstra. You will also be required to:
Navigate through multiple systems and customers whilst maintaining customer engagement
Address concerns from new and existing customers
Work a rotating roster, Monday - Friday, 5am - 4pm (potential weekend and overtime shifts)
Work towards achievable Customer Service, Saves targets and KPIs
Provide class leading customer experiences
If you have previous customer service experience, love technology and are looking to kick-start your career, you could be just the person we are looking for.
Qualifications
Excellent communication skills
Customer Service background is preferred in a BPO setting
High school graduates must have at least 1 year BPO experience. College level applicants, BPO experience is an advantage
Must be goal oriented, driven and motivated to deliver results
Must have the ability to focus while multitasking
Must be analytical in finding solutions and pinpointing problems
Must have a positive mindset
Must be tech savvy
Applicants who supported Telstra in other companies are subject for rehire eligibility check*
Priority will be given to successful applicants with valid NBI clearance and government numbers.
Online applications preferred
Hit the I'm Interested button to apply!
Can you think of a highly suitable referral? Select Refer a friend now!
*Terms & Conditions apply
Additional Information
Check out our social media pages:
Philippines Office address:
14F Five E-com Center, Harbor Drive, Mall of Asia Business Complex, Pasay City, Metro Manila, Philippines 1300
SmartRecruiters
Other Info
Pasay City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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TSA Group
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TSA Group jobs
Pasay, Metro Manila
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About the company
TSA Group jobs
Pasay, Metro Manila