ph Coach leadTSA Group
Workplace: MetroManila, Manila
Salary: Agreement
Work form: Full time
Posting Date: 14/01/2026
Deadline: 04/07/2022
Company Description
Who are we?
TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.
We're a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands.
What should you expect from us?
Competitive Salary package
Hybrid set-up
Shifting graveyard rosters
Pioneer US Telco Account
HMO coverage with free dependent
Life Insurance Coverage
Australian Telco Account with the chance to grow with major partnerships in Australia and in the Philippines
We promote within the company! Look no further to take the next step in your career
Awesome R&R daily floor prizes, major cash giveaways, social events like end of year parties; there's always something fun to get excited about!
1 Full time role available
Job Description
What will a normal day look like?
The Customer Experience Coach Lead is responsible for working collaboratively with the Operations Managers and Site Director to raise the service competency and confidence of each Customer Experience Coach so they reach their full potential and stay at the top of their game.
The Coach Lead's role is to support Coaches with consistently applying their knowledge and skills to enhance the customer experience, drive sales performance and maintain compliance. The Coach Lead helps Coaches adopt new habits and ways of working on their own to maximise their individual contribution to the team's result.
Qualifications
Graduate of a Bachelor course or completed first year in college.
At least 2 years of supervisory experience in BPO/shared services industry, preferably, managing Coaches/SMEs for a TSR - Telco account
Excellent communication skills (written & verbal)
Proficient in Microsoft Excel
Hit the I'm Interested button to apply!
Can you think of a highly suitable referral? Select Refer a friend now!
*Terms & Conditions Apply
Additional Information
At TSA, the health, safety and well-being of our team is our number one priority! In response to the COVID-19 pandemic we have introduced a number of robust practices to keep our team safe, such as; physical distancing measures, control measures for our visitors, temperature testing, isolation requirements where applicable and so much more.
We take our responsibility to protect the health and well-being of our team and our community very seriously.
Like & Share the TSA FB Page and be up to date with TSA News!
Check out our social media pages:
Philippines Office address:
14F Five E-com Center, Harbor Drive, Mall of Asia Business Complex, Pasay City, Metro Manila, Philippines 1300
TSA Group
Who are we?
TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.
We're a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands.
What should you expect from us?
Competitive Salary package
Hybrid set-up
Shifting graveyard rosters
Pioneer US Telco Account
HMO coverage with free dependent
Life Insurance Coverage
Australian Telco Account with the chance to grow with major partnerships in Australia and in the Philippines
We promote within the company! Look no further to take the next step in your career
Awesome R&R daily floor prizes, major cash giveaways, social events like end of year parties; there's always something fun to get excited about!
1 Full time role available
Job Description
What will a normal day look like?
The Customer Experience Coach Lead is responsible for working collaboratively with the Operations Managers and Site Director to raise the service competency and confidence of each Customer Experience Coach so they reach their full potential and stay at the top of their game.
The Coach Lead's role is to support Coaches with consistently applying their knowledge and skills to enhance the customer experience, drive sales performance and maintain compliance. The Coach Lead helps Coaches adopt new habits and ways of working on their own to maximise their individual contribution to the team's result.
Qualifications
Graduate of a Bachelor course or completed first year in college.
At least 2 years of supervisory experience in BPO/shared services industry, preferably, managing Coaches/SMEs for a TSR - Telco account
Excellent communication skills (written & verbal)
Proficient in Microsoft Excel
Hit the I'm Interested button to apply!
Can you think of a highly suitable referral? Select Refer a friend now!
*Terms & Conditions Apply
Additional Information
At TSA, the health, safety and well-being of our team is our number one priority! In response to the COVID-19 pandemic we have introduced a number of robust practices to keep our team safe, such as; physical distancing measures, control measures for our visitors, temperature testing, isolation requirements where applicable and so much more.
We take our responsibility to protect the health and well-being of our team and our community very seriously.
Like & Share the TSA FB Page and be up to date with TSA News!
Check out our social media pages:
Philippines Office address:
14F Five E-com Center, Harbor Drive, Mall of Asia Business Complex, Pasay City, Metro Manila, Philippines 1300
TSA Group
Other Info
Pasay City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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TSA Group
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Position ph Coach lead recruited by the company TSA Group at MetroManila, Manila, Joboko automatically collects the salary of , finds more jobs on PH Coach Lead or TSA Group company in the links above